eBay

thomasjohn117 · ‎05-11-2022

I put an item up for auction that was doing pretty well and getting bids from a variety of ebay users. A user with 0 feedback ended up winning the auction. However, as soon as the auction ended, the user requested to cancel the order (no payment yet) and then sent me a message asking if they could have the item for 30% less than what their final bid was. Is there anything I can do about this other than give an offer to the next highest bidder? I haven't lost any money on this but it's really frustrating that someone can waste my time so easily. As someone with an account that does not have a lot of feedback yet, this would also set off red flags for the next bidder down the line and will make the item harder to sell.

cambriachick · ‎05-11-2022

Put them on your blocked buyers list and move on.

iart · ‎05-11-2022

The narcissistic nerve of some people. Wow.

All the accounts being banned on eBay and you just know this type of buyer will be here for years.

vintagecraze50 · ‎05-11-2022

People are trying to get things for the cheapest possible price and some might do that in an auction as well.

a_c_green · ‎05-11-2022

@thomasjohn117 wrote:
I put an item up for auction that was doing pretty well and getting bids from a variety of ebay users. A user with 0 feedback ended up winning the auction. However, as soon as the auction ended, the user requested to cancel the order (no payment yet) and then sent me a message asking if they could have the item for 30% less than what their final bid was. Is there anything I can do about this other than give an offer to the next highest bidder?

The Second Chance Offer would be the best solution here, as I suspect this would not be the last time that your original buyer is going to try to haggle the price down. Next it will be a partial refund for some perceived flaw.

So...

Cancel and refund the order as Buyer Requested (which it is, since you have the message saying so).
Put the unwanted buyer on your Blocked Buyer List (here).
Send a Second Chance Offer to the second-place guy. With luck, you can salvage this sale for only one bid increment less than what the flaky winner offered.

luckythewinner · ‎05-11-2022

@iart wrote:
All the accounts being banned on eBay and you just know this type of buyer will be here for years.

Apples and oranges.

Selling accounts have taxpayer ID numbers, bank accounts, and verified first and last names associated with them.

An account that bids on an auction has only an email address, and can be abandoned for a new account in seconds.

stacy_pme · ‎05-11-2022

Or.... let the payment window time out, then eBay will automatically cancel the sale, and you can relist. The buyer theoretically is supposed to get a sort of black mark on their account. Too many of those, they won't be able to buy too much and will end up having to create a new account... after a few times of that, that too will be ended... it's a long drawn-out process, but I think it's ultimately worth it. And yeah, as stated, block the buyer.

a_c_green · ‎05-11-2022

@stacy_pme wrote:
Or.... let the payment window time out, then eBay will automatically cancel the sale, and you can relist.

That's true, although the automatic cancellation will only occur if you have that activated; otherwise you can cancel manually beginning on calendar day 5 following the date of sale. (The automatic cancellation, if activated, will act a little sooner, at 96 hours plus one minute.) You can send a Second Chance Offer then, too, as long as you're clear of the first sale.

Your Blocked Buyer List is here: https://www.ebay.com/bmgt/BuyerBlock?

Your Unpaid Purchases page for automatically closing Unpaid items (i.e. so you don't have to do it manually) and giving deadbeats an Unpaid slap is here: https://www.ebay.com/Cancel/Preference/UnpaidPurchase

(There is also an exception list maintained on that page if you want to exclude buyers whom you're allowing to pay late.)

Your Buyer Management page for screening buyers with Unpaid slaps in their history is here: https://www.ebay.com/bmgt/buyerrequirements

You can view the results of your screening for Unpaid buyers on your Buyer Requirements Activity Log here: https://www.ebay.com/bmgt/blockedbuyeractivities

pburn · ‎05-11-2022

@stacy_pme wrote:
Or.... let the payment window time out, then eBay will automatically cancel the sale, and you can relist. The buyer theoretically is supposed to get a sort of black mark on their account. Too many of those, they won't be able to buy too much and will end up having to create a new account... after a few times of that, that too will be ended... it's a long drawn-out process, but I think it's ultimately worth it. And yeah, as stated, block the buyer.

@thomasjohn117

IF THE AUCTION WINNER SUBMITTED A CANCELLATION REQUEST THROUGH THE PROPER EBAY CHANNELS WITHIN THE FIRST HOUR OF THE END OF THE AUCTION, YOU WILL NOT BE ABLE TO USE THE CANCELLATION FOR UNPAID TRANSACTIONS.

eBay considers a cancellation submitted within the first hour as a request that should be honored by a seller and will, therefore, not allow you cancel for nonpayment.

How and when the auction winner requested the cancellation is important in this situation.

From this thread: What to do after refusing to cancel a order

Thanks for tagging us guys!

When a buyer asks to cancel, you should just always just do it. There's never a good outcome from forcing a buyer to go through with a transaction they want to cancel. If you deny it, you can't open another request. Since they didn't pay, the best think is to just archive the sale, relist it, and move on. You don't get billed any fees when they don't pay so there's nothing else that needs to be done. Thanks!

@stacy_pme

@a_c_green

stacy_pme · ‎05-11-2022

Ummm I don't think so.... Just because you request to cancel a bid AFTER the auction is Over.... "Auction Winner" suggests AFTER the auction was over. That doesn't mean that the seller has to accept your cancellation. BEFORE the auction ends is another thing.... but AFTER?! NOPE>

//To try to prevent potential buyers from being disappointed, we discourage the canceling of bids unless absolutely necessary. However, you can cancel a bid when:

A buyer requests you cancel their bid and you agree.
You have to end the listing early because the item is no longer available for sale.
You made an error in the listing.
You’re concerned the bid may be from a fraudulent buyer//

https://www.ebay.com/help/selling/listings/selling-auctions/canceling-bid?id=4140&st=3&pos=1&query=C...

//Keep in mind that you can't always retract a bid once it's made. Bids on items listed in Trading Cards categories, for example, can't be retracted. If you're not able to retract your bid, you can also try contacting the seller to see if they'll cancel your bid for you. The decision to cancel is at the discretion of the seller.

When you can retract a bid

You can retract a bid if:

The seller significantly changed the description of the item
You accidentally bid the wrong amount. For example, you meant to bid $20, not $200. In this case, enter the price you intended to bid as soon as you've retracted the incorrect bid

As well as the above, timing is also important when retracting a bid:

If there are 12 hours or more left before the listing ends, all of your bids can be retracted
If the listing is ending in less than 12 hours, you can retract your most recent bid if it's been less than an hour since you placed it

Any other bids can't be retracted, but you can still contact the seller to see if they'll agree to cancel a bid for you. Remember, the seller isn't obligated to cancel the bid so they may not agree.//

https://www.ebay.com/help/buying/bidding/retracting-bid?id=4013&st=3&pos=2&query=Retracting%20a%20bi...

a_c_green · ‎05-11-2022

@pburn wrote:
@thomasjohn117

IF THE AUCTION WINNER SUBMITTED A CANCELLATION REQUEST THROUGH THE PROPER EBAY CHANNELS WITHIN THE FIRST HOUR OF THE END OF THE AUCTION, YOU WILL NOT BE ABLE TO USE THE CANCELLATION FOR UNPAID TRANSACTIONS.

Ugh. My bad! I forgot that point. Yes, that's absolutely right: as the buyer has already requested to cancel, in writing, then that's what you do. BBL, etc. after that.

If he was playing sillybuggers with haggling the price after purchase or doing anything other than actually requesting to cancel, that would be a scenario where you could let the payment window run out and get it cancelled for nonpayment after that.

iart · ‎05-11-2022

I assume that, with 'related' accounts being banned, eBay is tracking ISP identifiers. Maybe I'm wrong.

pburn · ‎05-11-2022

@stacy_pme wrote:
Ummm I don't think so.... Just because you request to cancel a bid AFTER the auction is Over.... "Auction Winner" suggests AFTER the auction was over. That doesn't mean that the seller has to accept your cancellation. BEFORE the auction ends is another thing.... but AFTER?! NOPE>

@stacy_pme

LOL.

Did you read the OP's first post? And the information you pasted?

The member has already won the auction. S/he's not asking to have a bid cancelled, s/he's asking for the transaction to be cancelled. None of the information you copy/pasted has any relevance whatsoever to the OP's situation, since it addresses only bid cancellations by buyers or sellers.

Of course the OP can accept or decline the cancellation request. I didn't say anything to the contrary. What I said was if the OP declines the cancellation request, s/he will NOT be able to use the nonpayment cancellation option at a later date.

pburn · ‎05-11-2022

@iart wrote:
I assume that, with 'related' accounts being banned, eBay is tracking ISP identifiers. Maybe I'm wrong.

I'm sure you mean "IP" (Internet Protocol) identifiers (usually referred to as IP addresses), not "ISP" (Internet Service Provider), right? Operating under that assumption, using a VPN service will change an IP address so it's different every time.

stacy_pme · ‎05-11-2022

"What I said was if the OP declines the cancellation request, s/he will NOT be able to use the nonpayment cancellation option at a later date."

AND that would STILL be incorrect. The seller has EVERY right to decline a cancellation of a won auction, and STILL the seller can let it time out as a payment not received. You are incorrect.