Buyer wants to return item, I want to do the right thing . . .

[makeuacaster]

According to eBay policy (as I understand it), and item is only eligible for return "If your item arrives damaged or faulty, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return."  The buyer's reason for wanting to return it is "I just don't like it". I say too bad dude. He's had it for almost 3 weeks!  Am I right in reacting this way? I also state in my listing that I do not accept returns. 

I'm prepared to tell him sorry, if yu don't like it, sell it to somebody else.

[chinohighcowboys1963]

Yes, since you have a no returns policy, you are not required to issue refunds for " buyer's remorse".

[cashvaluerecovery2011]

That is old school my friend. Not how it works any longer. If your policy for the listing states less than 30 day returns then ebay will simply enforce a return on you anyway. If they file a not as described on you it is coming back and you will pay return shipping to boot...............even if they say they didnt like it.

Try to be nice to the buyer and say your return policy of (x days) applies and hope they dont return it. Or offer to return them paying shipping and hope the item isnt damaged. Not much else you can do and if they open a case, not only will ebay side with them, but many of the prompts the buyer sees once opening a case helps to lead them into filing a snad which means you lose.

[extrememobility]

Your somewhat lucky the buyer did not claim( NOT AS DESCRIBED) for a request to return the item, your returns not accepted policy becomes null & void automatically, Ebay will side with the buyer! they claim since they (EBAY) never see the products being shipped to the buyer they cannot stand behind you as a seller. this is become a trend ,apparently your buyer is catching on ? the only hope you have is if the buyer is doing this all the time/(check there feedback score as a buyer and see if they make a habit of this? if they have a good score then you do not have a leg to stand on so to speak, also some sellers that offer free ship will tell the buyer to keep the product and refund them to avoid return shipping fees (loss is smaller), Allot of Ebayers  are counting on getting free stuff and that has become a trend also.

[mam98031]

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping
5. 60 day returns w/ seller pays shipping.

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can’t withhold the original shipping value from the refund.  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html#m17-1-tb1

[femmefan1946]

Which is all very well and good, but

No Returns does not mean No Refunds.

Remember that in addition to eBay's Money Back Guarantee, the buyer has Paypal's Buyer Protection which runs from payment for 180 days. Paypal does insist that the buyer pay for tracked return shipping if he wants a refund.

And if the buyer backs his PP account with a credit card he has his card's Chargeback program to call on as well.

He doesn't like it.

Get him to ship it back on his own dime.

Refund at least the selling price, if not the shipping costs.

Block him.

Relist and resell.

[robot-hands]

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@makeuacaster wrote:

Am I right in reacting this way?

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Yes, but being "right" has little or nothing to do with ebay policy or successfully selling here.

[partsalot1]

ebay often stinks to high heaven  in these situations. prepare for a reaming.  I get ripped off weakly. (averaging 200plus sales a week) if you inquire through ebay enough about how your getting ripped off you will hear and ebay employ tell you "a seller should be prepared to except loss as in any in other business".  thats what I was told and it is true but ebay sure does help create a lot of the loss. 

here is the caveat  where ebay is sometimes helpful.  if you buyer has been a long time crook on ebay they will side in your favor but its hard to know that in advance. 

[siayan]

Since you have a "No Return Policy" you have the right to say, sorry I do not accept returns. That does not mean it will end there but you can try. That may end it for eBay but they have another bite at the apple. 

If they opened a case and used I "I don't like it" then they have to pay return shipping if you accept the return. If they haven't opened a case then they may open one with another reason and you may be forced to accept the return and pay the return shipping.

[vintagecraze50]

Loss is a part of doing business, and the loss comes out of Ebay's final value fees as well when these things happen.  Everybody loses something. Move on and sell more until you recoup the loss. Add additional small increments to the cost of the other items if you want to recoup.

[vintagecraze50]

Generally speaking, if a buyer does not want the item, they will do whatever it takes to get their refund. Fighting with them and causing hoop jumping mostly does not work.