Buyer wants to return boots that don't fit and sent msg; hasn't filed a return request yet

[designerfashionfinds]

I got a message that boots buyer purchased do not fit.  She has not filed a return request yet.  I have 30 day free returns.  I want to make sure I do this properly.  How do I do this properly and accept the boots back.  Does she have to file a return request and then I send her the label?  

[fashunu4eeuh]

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@designerfashionfinds wrote:

I got a message that boots buyer purchased do not fit.  She has not filed a return request yet.  I have 30 day free returns.  I want to make sure I do this properly.  How do I do this properly and accept the boots back.  Does she have to file a return request and then I send her the label?  

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Hi here is the link to everything you need to know to process a return.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[vtrsire8i0]

Did the message originate from ebay or from the buyer?

If from ebay then there is a return request somewhere...

If from the buyer, you should reply with "please return for refund"