Buyer wants to return after accepting item and both of us leaving positive feedback.

[lindaskeepsakes]

Hello All, I have never posted on this board before, so I hope I do it right. 

First the buyer made an offer on this item and then purchased it at full price. I messaged the buyer to see if they wanted both items I had or if they just wanted one. The response was that they just wanted the "buy it now item".  I shipped, buyer received, buyer left positive feed-back, I left positive feed-back. Now buyer has buyers remorse, (I think buyer found the item cheaper) and wants to return it. I just don't know what to do or how to handle this. HELP

[monica-sells]

I respectfully disagree with your assessment of this particular situation...The OP listing:

Return policy

After receiving the item, contact seller within Refund will be given as Returns shipping

30 days

Money Back

Buyer pays for return shipping

Clearly states they accept returns for 30 days.....to not accept the return would violate their own policy, ebay would step in, noting that same reason, and the OP loses.......no?

[josephb555]

You shouldn't give the buyer a refund since the buyer gave you positive feedback. He must have been pleased with the item or he wouldn't have given you positive feedback. If you accept the return it could cause problems such as maybe the buyer accidently broke the item and now he wants his money back. It seems very odd that the buyer would give positive feedback and then want to return the item. You could suggest to him that if he doesn't want it he could resell it on eBay.

[albertabrightalberta]

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@lindaskeepsakes wrote:

Hello All, I have never posted on this board before, so I hope I do it right. 

First the buyer made an offer on this item and then purchased it at full price. I messaged the buyer to see if they wanted both items I had or if they just wanted one. The response was that they just wanted the "buy it now item".  I shipped, buyer received, buyer left positive feed-back, I left positive feed-back. Now buyer has buyers remorse, (I think buyer found the item cheaper) and wants to return it. I just don't know what to do or how to handle this. HELP

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You have a return policy. You MUST accept the item back for any reason (or for no reason).

[albertabrightalberta]

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@calicorecordsandcds wrote:

I agree with lucky exception of one thing and it brings me back to question I asked what is your return policy.  You can make it very detailed and take out the option for remorse (not recommended), I would simply make sure to only under settings mark the reasons you accept and I would also list in description that in cases of changing mind you will charge fee for returns so your buyers are aware.  

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@calicorecordsandcds 

You are posting some inaccurate information.

When a seller has a return policy, they CANNOT "take out the option for remorse." A return policy means that a buyer can return for ANY reason or for no reason. And restocking fees are disallowed. 

[johnrj1226]

Just reply  Return for refund.  If they really want return it they will.  Often they don't.  Don't  get into an exchange of word and get eBay involved - the buyer may  be able to keep the item and get a refund.

[wastingtime101]

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@albertabrightalberta wrote:

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@calicorecordsandcds wrote:

I agree with lucky exception of one thing and it brings me back to question I asked what is your return policy.  You can make it very detailed and take out the option for remorse (not recommended), I would simply make sure to only under settings mark the reasons you accept and I would also list in description that in cases of changing mind you will charge fee for returns so your buyers are aware.  

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@calicorecordsandcds 

You are posting some inaccurate information.

When a seller has a return policy, they CANNOT "take out the option for remorse." A return policy means that a buyer can return for ANY reason or for no reason. And restocking fees are disallowed. 

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Tagging on to this post for the benefit of others reading that may not know this info.

Even before eBay banned restocking fees in 2018, they never allowed more than 20%, and to implement a restocking fee one had to set it up within their return policy settings. eBay did away with all of that because it was too buyer-unfriendly.

The poster suggesting restocking fees has long TOS in their listings and their written text is unenforceable. It's in contrast to their advertised free returns policy. They're risking suspension by abusing the free returns seller protections that allow you to withhold a percent of the refund if an item is returned damaged. I suggest the OP disregard their advice that goes against eBay policies.

[buyselljack2016]

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@josephb555 wrote:

You shouldn't give the buyer a refund since the buyer gave you positive feedback. He must have been pleased with the item or he wouldn't have given you positive feedback. If you accept the return it could cause problems such as maybe the buyer accidently broke the item and now he wants his money back. It seems very odd that the buyer would give positive feedback and then want to return the item. You could suggest to him that if he doesn't want it he could resell it on eBay.

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Your response is incorrect, and you should not post information about policies that you do not understand  😊