Buyer wants return and refund for item after 60 days

[stargazer080103]

Hi

I have a 100% positive rating and I am so upset about this! 
The buyer purchased the item (a blender) in January and is just now contacting me wanting a return and refund. 
My item description clearly stated that the item worked, was clean, and I also stated that all sales are final and no returns. It is described exactly as it is. 
I packaged the item with extra padding and wrapping l to ensure it would not break during shipping. 
The buyer now claims that the lid is broken and that the item doesn’t work. However, the box was not damaged in shipping. 
My photos even show the item works properly. 
Since it has been more than 60 days since the buyer purchased the item, am I obligated to issue a refund to the buyer? 
can they still leave a negative review on my account? Please let me know your thoughts on this one! Thanks! 

[femmefan1946]

If the blender arrived more than 30 days ago, he cannot start a Not As Described dispute.

If the blender was purchased more than 60 days ago, he cannot leave Feedback.

• He can leave  a Response to either his own or your feedback.

So as far as eBay is concerned, the transaction is over.

But.

Paypal offers Buyer Protection for up to 180 days from Payment.

So he can go there.

But.

PP insists that the Buyer pay for tracked return shipping.

Not the Seller.

And the Seller will not be charged for that return shipping.

I would not mention PP to your buyer.

And.

Some credit cards, whether attached to his PP account or used on its own, allow chargebacks for up to 180 days from payment.

Policies differ, but I would suggest that you demand the return of the blender before agreeing to refund.

There is a good chance that the buyer will not want to spend time and money returning it, whether it is damaged or not.

[chapeau-noir]

First off, don't let the 100% rating make your decision - feedback doesn't matter in your metrics.

No returns also really means nothing BUT your buyer is over the limit of the default 30 days.  I would simply say you regret that it is past the time for any return and leave it at that.  No more back and forth, no arguing, no 'one last email' - just you regret... etc. etc.

They can run to Paypal or their credit card for a chargeback, but cross that bridge if you come to it (and stop back here for advice).

[onlinecentral]

I have sent this reply 20 times.

eBay considers all sales final at 60 days. That is our store policy as well.

I have never had a buyer further pursue a refund through their credit card or Paypal.

[katzrul15]

@stargazer080103 

You have to be careful "how" you calculate the 60 days.  

When was it purchased and what date does USPS show it was delivered?  E-bay counts the 30 days from the date of delivery.  (I believe Paypal counts from the date of the transaction, but it has been a while, so maybe they changed that - I believe if they paid with Paypal, the Buyer has 180 days from the start of the transaction to file a Paypal claim).

Understand that you are likely over the 30 day window.  Make certain you are 60 days from the date of delivery before you consider this transaction at "60 days" and the buyer unable to leave FB.  Good luck with your Buyer!

[eunster1313]

---

@chapeau-noir wrote:

First off, don't let the 100% rating make your decision - feedback doesn't matter in your metrics.

No returns also really means nothing BUT your buyer is over the limit of the default 30 days.  I would simply say you regret that it is past the time for any return and leave it at that.  No more back and forth, no arguing, no 'one last email' - just you regret... etc. etc.

They can run to Paypal or their credit card for a chargeback, but cross that bridge if you come to it (and stop back here for advice).

@stargazer080103 

You can't blame the buyers. For at least a couple of years now eBay has deliberately been leaving the return button active for a full 60 days after an item has been delivered. Sellers get a service metric defect. Buyers are siting there with a return request that eBay told them that they could open only to find out that they cant ask eBay to step in.

The sellers don't know that the buyer can't ask eBay to step in so if they except the return its a done deal.

These are from 03/07/2019

---

[chapeau-noir]

Key word:  Recommended.  eBay also 'recommends' we start auctions at .99. 

[inhawaii]

---

@katzrul15 wrote:

@stargazer080103 

You have to be careful "how" you calculate the 60 days.  

When was it purchased and what date does USPS show it was delivered?  E-bay counts the 30 days from the date of delivery.  (I believe Paypal counts from the date of the transaction, but it has been a while, so maybe they changed that - I believe if they paid with Paypal, the Buyer has 180 days from the start of the transaction to file a Paypal claim).

Understand that you are likely over the 30 day window.  Make certain you are 60 days from the date of delivery before you consider this transaction at "60 days" and the buyer unable to leave FB.  Good luck with your Buyer!

---

How do you know so much?

Are you sure you don't work for ebay?   😉

[richardwillardcollection]

This is a simple thing. Just accept the return. Maybe the lid is crappy, and you should want the happiness of the buyer to last more than a while? What if it was you that bought the blender, sometimes your going to have returns, it is fact, and you should already have figured that into your business scheme, good luck selling.

[7168fl123454]

No WAY!! Don't spoil the buyer who abused your item!! 

[itsjustasprain]

Before anyone else starts piling on here please note that this topic was posted in March of 2022.

[kh-phdan]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thanks for understanding!