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Buyer wants me to change address after item has already shipped.

I recently sold a gaming laptop on ebay worth $650. Because of the high value, I had it shipped with Signature Confirmation. I updated the tracking information, as well as sending a courtesy message to the buyer that the item has Signature Confirmation so they can keep an eye out for the item. 

 

They sent me a message saying that their "sister" is having an "emergency operation" and that they need it shipped to a new address that wasn't listed on the buyer's information that was sent to me when they purchased the item.  

 

I have several issues with this. 1st off the item has already been shipped, so I couldn't change address even if I wanted to. 2nd, the 1st address is in Texas, but now the 2nd address is in Deleware? 3rd I checked the buyer's information and realized it's a freshly made account that's not even a day old. 

 

What can I do here? Seeing alot of red flags for a scam in the making and I don't want to get burned. Any advice would be helpful.

Message 1 of 21
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Buyer wants me to change address after item has already shipped.


@bullshark63 

 

Check the Id of your buyer, then check the Id of the member that sent the message to change the address.

Are they the same?

 

 

 

 

 

Have a great day.
Message 16 of 21
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Buyer wants me to change address after item has already shipped.

They are not. But how did I get a message from another account? Should I notify the actual buyer about the situation? 

 

Message 17 of 21
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Buyer wants me to change address after item has already shipped.

My question is how did I get a response from an account that is not my buyer? Especially since I was the one that sent the first message?

Message 18 of 21
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Buyer wants me to change address after item has already shipped.

It was not the buyer. Ebay has also sent me an email about interacting with the fraudulent account. So then everything should be fine and I don't need to intercept the package?

Message 19 of 21
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Buyer wants me to change address after item has already shipped.

 So then everything should be fine and I don't need to intercept the package?

 

I can't say that "everything will be fine", but if you actually got paid, and shipped to the address provided with the payment (in PayPal or ebay)  there is no need to intercept the package.  The real buyer has no idea you have been targeted by the same old band of crooks that show up post sale. 

Understand your product was a big SCAM magnet.  Anyone can use the ebay message system to contact you after or during the sale.   I could pretend to be your buyer as well as fifty other people. I could pretend to be interested in your item and send you a "text me" message and proceed to try to convince you I paid for the item.   The criminals monitor expensive and  ending listings, to get those "change of address" messages to you in a timely manner.  This one was a bit late on the uptake since you already shipped. 




Message 20 of 21
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Buyer wants me to change address after item has already shipped.


@bullshark63 wrote:

It was not the buyer. Ebay has also sent me an email about interacting with the fraudulent account. So then everything should be fine and I don't need to intercept the package?


Well, there are plenty of other risks to selling big-ticket items on eBay, but to answer your question on your case specifically, no, you don't need to intercept the package based on the details you have given us here. There is no indication that your buyer knows anything about this or has anything to do with it. Your seller protection against an Item Not Received dispute remains in force as long as you ship to the address received with the payment, and nowhere else.

 

The bogus change-of-address request that you got from another account is sent out in bulk to as many sellers of high-value items as possible before eBay detects the messages and shuts down the throwaway account that is sending them out. The message you received may not make any specific reference to what your item is at all, so that the scammer doesn't have to waste time tailoring each message to each recipient. I think if you look up the feedback page for the sender of that mystery message ID (not your buyer, the other guy), you may find that it's already been shut down.

 

They did not target you personally. All that's required is for a programmed script to search for recently-completed sales in high-value categories. (You can search for Completed listings and Sold listings, not just active ones.) It then fires off that message you received to each seller, asking them to redirect their shipment to another address, commonly a reshipper, as that gives the scammer an extra degree of separation to make it more difficult to either reclaim the package or pinch the perpetrator (who is often but not always in another country).

 

(Reshippers themselves are not scammers; it's just that because they deal with huge numbers of customers, there will of course be some percentage of scammers that sign up for accounts there. You can find horror stories about reshippers on-line, but that's simply because no one whose transaction went fine -- which is to say, practically all of them -- is going to go on-line to loudly announce that fact.)

Message 21 of 21
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