Buyer scams

[joycemonkey]

A buyer purchased a handbag from me in December.   After 30 days she tried to initiate a return.  Ebay wisely decided that she was a "remorse buyer" so closed the return in my favor.   She THEN bypassed the Ebay system entirely and created a financial dispute.   So now she gets to keep the expensive handbag as well as screwing up my eBay career AND is in the process of getting her $90 back.

Sounds like a bad deal all around!

[joycemonkey]

Nasty that buyers can "rent" items for use during the Holiday Season!

[downunder-61]

You only get one shot at fighting a CCCB so make it count.

Type  all relevant information to the case into a word doc and copy and paste any photo proof - feedback, messages, correspondence  everything you can into that document. Also you should include in the document that you request the return of the item before the case is closed.

Take a screen shot of the document and upload it as a jpg into the case.

[luxgoods]

That is exactly what happened to you. This scammer used the bag during the holidays and then decided they were done.  Ebay does nothing to prevent this.  This is the reason I do not sell expensive items on Ebay. Sorry this happened to you

[coastaltechsolution]

Sorry this happened to you, scammers every where and this "buyer" knew exactly what they were doing

But how did this 1 incident ruin your eBay career?  

[jda15121]

That is why it is better to simply accept the return. Hopefully at least you get your bag back in good condition and can re-sell it. Not all buyers are scammers and not all buyers get around to things in a timely fashion.  I was out of town unexpectantly for most of December and had a couple of items come in that sat for over 30 days. Thankfully everything was OK.

[coastaltechsolution]

@jda15121 

The seller will not be getting the hand bag back

The dispute is a financial charge back not eBay MBG 

If the OP disputes the CC charge back I do hope it goes in their favor   

[ittybitnot]

@joycemonkey 

What was the reason the buyer gave for the "return" via the eBay claim? 

Is it the same reason used for the Payment Dispute?

[cellguy215]

Credit card dispute your only option is to respond by saying I apologize for the inconvenience, please return it for a refund. Best case scenario you get your stuff back. 

If you attempt to fight the dispute they will just let them keep the item and the money. 

[southern*sweet*tea]

That is how credit cards work. They protect their users to the detriment of merchants. It's not just here - any buyer can open a charge back at any time on any purchase no matter where they made it, and 99.999% of the time they will win. The merchant gets to pay a charge back fee in the amount of $20 - $35 depending on the card.  The most wonderful thing about it is they have six months in which to do so.  😐

Buyers wonder why prices keep going up - well it's not just the economy and supply chain issues. Credit card fraud (yes, this is fraud) is rampant and the CC companies do NOT care because they want to keep happy those fools who gladly pay 18% to 29% interest for the "privilege" of buying stuff they don't need with money they don't have.   Merchants have to cover their butt somehow, so higher prices for all, yipee. 😫

[tex-421]

If the buyer initiates a charge back with its credit card company the actual merchant would be eBay, not the eBay seller.  If the credit card company did find in the buyer's favor it seems unlikely that eBay would hold the seller responsible when it already determined the buyer was at fault.  Am I right or wrong here?

[tex-421]

What do you mean "financial dispute".  Did the buyer file a complaint with its credit card company, file a complaint with PayPal, sue you in small claims. court.  We need a little more detail.

[joycemonkey]

Yup,  she said the Kate Spade bag was different than the description.  For the description I simply said "preowned."  And just because she said that,  I'm being penalized.  I guess fairness is no longer a human characteristic.  ouch.

[ittybitnot]

@joycemonkey 

Here is the applicable policy that may eventually help you.  If a buyer actually loses an eBay claim, and files the Payment Dispute (aka chargeback) for the same reason, eBay is NOT supposed to make you fund the chargeback OR pay the bonus extra $20 penalty fee.

That does not mean they won't try to weasel, and give you the usual "it is the credit card company and nothing we can do" mantra anyway, but there is something you should know for an appeal.  Note the criteria to be met to be eligible in general.  Here is the applicable section, with the link to the page at the end:

When a buyer opens a payment dispute because the item they received doesn't match the listing, sellers will be asked to provide evidence to challenge the payment dispute, such as photographs showing the item's condition prior to shipment.

When determining whether to protect a seller, eBay will look for one of the following:

*The seller issued a full refund to the buyer through eBay

*The seller issued a partial refund to the buyer through eBay in accordance with our partial refund

guidelines for an item that was returned used or damaged, provided that the seller is eligible to give a partial refund through Top Rated Seller protections

*An eBay Money Back Guarantee case of the same type for the same transaction was

Decided against the buyer, or Resolved with a full refund to the buyer

If eBay determines that the transaction is eligible for protections:

We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and

We will waive or refund the seller's dispute fee

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

For this dispute you get the "one picture" defense.  You can make a document with a photo and text saying that the buyer has already lost the eBay claim, dates, etc, and combine them (perhaps in Paint) and save as a jpg.  Do not let the timeline expire to respond.  

Let us know if you need more help, and of course how it turns out.   Good luck