Buyer says item is different and wants refund

[jedjedy4]

So I sold these supreme pants and after the buyer received the item, he requested a return on the item saying that he got vineyard vines pants. I know I sent the right item and have never even seen the pants that he claims I sent. I do not want to lose the supreme pants and the money so what can I do?

[emerald40]

Ask him if maybe he has mixed you up with another seller.

But short of that if he files SNAD, you have little choice but to send return label and when you get the item back, refund him.

And unfortunately, since he is claiming something different, you will probably not get your item back.

[mr_lincoln]

@jedjedy4  You can accept the return and hope they return the item you sent.  You can also hope they do not choose Item not as described because that will be a negative on your return metric.  If you listed the item Free Returns then the chance of an Item not as described "may" be reduced. 

This is Retail selling and Buyers can say whatever they want to get a return ... over time everyone has to deal with a return ... honest ones or otherwise, we have.

[mikeystoyz]

I am assuming you are talking a several hundred dollar pair of pants.  There are better places to sell Supreme and if you want to know I will ask my son.  He sells that stuff all the time and has had 0 issues and gets the price he wants.  If the guy sends you back a different pair of pants there are things you can do to cause pain to your buyer and maybe not lose your money.,

[jedjedy4]

If he does send the different pair that he said he received , what can I do?

[orangehound]

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@jedjedy4 wrote:

If he does send the different pair that he said he received , what can I do?

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1. Inform the thief that you received the wrong item, and would like him/her to return the correct item.
2. Thief will either protest or not respond ... thief knows that eBay backs them.
3. Call eBay and let them know the problem.  They will likely tell you that it is a "cost of doing business" and that there is nothing that they can do about it ... and to go ahead and refund the money.  However, if the thief has been reported before for similar behavior, then they might escalate the return case and refund in your favor ... most likely, they will not do this, and your only choice (from eBay's perspective) is to refund the buyer, 
4. You have a choice.  You can (a) refund the money and get back your PayPal and eBay fees; or (b) escalate the case ... unless the eBay rep was siding with you, you will lose the case, lose your PayPal and eBay fees, and receive a defect.
5. Report him to eBay for theft, and appeal the situation ... sometimes they will give you a courtesy refund.
6. File a complaint with the USPS for mail fraud.
7. Go to your local authorities and file charges against the buyer.
8. In the future, don't list items that are targets for thieves on eBay.

[carlmarxx]

jedjedy4   You need to end all your high end auctions  ASAP!    Because  you  are under 300+  feedback  a newbie  seller  you are a target  for scam buyers  sorry too say .   It is never reconmemded that sellers   new like should  be selling high valued and high risk items   until you get beyond 400 + feedback  .   You need  to wait and see if that buyer sent your item back to you ,If buyer does the old Switch Oroo  then file  with the FBI and  USPS for mail fraud .  you have sold couple of  other  high priced items  and let's hope nothing happens .