Buyer says did not receive item . Tracking shows delivered.

[11segun]

Buyer says did not receive item . Tracking shows delivered.

USPS updated as delivered to the buyers mail box

it showed delivered on March 28th, the buyer didn't communicate and just went ahead to open a claim.

Buyers comment are as follows;

"Hello, I purchased an Iphone 7 plus from you and I received a message indicating that the item was delivered but it was not. When I track the package with the tracking number It says it was delivered in LAWRENCEVILLE , GA mailbox. I do not have the item. I'm going to have to get a refund if I don't get the item."

I just checked the tracking information, LAWRENCEVILLE , GA was never mentioned anywhere.

The tracking info actually reads 

March 28, 2018 at 10:50 am

Delivered, In/At Mailbox

SAN LORENZO, CA 94580 

Any advice on how to resolve this.

[11segun]

update

Buyer's message:
This message was not meant for this iphone purchase. SORRY about that! I did receive the item I purchased from you. Thanks

[chuck549]

I had similar problem.  Buyer claimed not to have recieved item.  I sent tracking history showing it was delivered.  Buyer then opened claim in PayPal.  I furnished PayPal with details.  Paypal debited and hit me with $20 chargeback fee!  No seller protection at all.  In future I'm thinking anything over $50 will require signature confirmation for delivery.

[tunicaslot]

Congrats on an honest buyer - or one who found out that the seller wasn't going to fold.

To the other responder - did you call and talk to someone at Paypal. You are covered if you have the tracking number which shows delivery - I'd definitely call them back and put up a fight.