Upload the tracking information into the case - copy the tracking number and the related info. Yes, I know it's already there, but you have to enter it again. Submit it. Paypal should find in your favor fairly quickly. I've had several of these, and they're usually closed out in my favor in a few hours. I suppose you could call Paypal after submitting and have them go ahead and close it out if you don't want to wait.
Paypal policy requires proof of shipment (not necessarily delivery) to the address on the Paypal payment, and Paypal is supposed to cover you if you have this information, assuming nothing has changed recently.
An unauthorized transaction means either the buyer or the credit card company doesn't recognize the charge, for whatever reason. It could be done automatically by the CC if the buyer doesn't do a lot of shopping online, or if the purchase was something out of the ordinary. The buyer or their spouse may not recognize the charge because of the way it's entered, or...they could be pulling a fast one. When a buyer goes to their CC you'll never be able to find out. It's completely OUT of Paypal's hands not, all they can do is submit the info and let the CC decide, however Paypal is supposed to back you if you have tracking info to the Paypal address.
The easier you are to offend the easier you are to control.
We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
