I sent a collectible action figure set to a buyer. As a top rated seller, I have returns allowed. The buyer returned due to “changed mind” and the return was automatically approved. They sent me back the wrong item (which was also damaged and physically taped by the buyer). I took video evidence of me opening the box for the first time. Ebay gives me 2 days after receiving the item to issue a partial or a full refund. No appeal options were available for me. The buyer never responded to my messages about the issue.
I called and chatted ebay about this multiple times and they all said “you have to wait until the 2 days is up and the refund is sent to the buyer. Then you can appeal.” So I did that.
Today, the 2 days is up and the buyer was refunded. I called in and they submitted an appeal. The response I got back was basically “you decided to refund the buyer, so there is nothing more we can do. Please contact your buyer.” I have replied over and over and gotten various responses, all proving in different ways that these “escalations dept” people aren’t even reading my message in full. One said “according to our records, you decided to refund the client on 05/09” which is just not true - that’s when the return request was first submitted by the buyer. Another said “i understand your issue is that the item is damaged”….which is NOT the main issue.
I’m at a loss here. One person on the phone finally told me that the advice I got was wrong and that they should have sent me an affidavit within the 2 days to appeal the return request. I asked for it and they never provided that, and they should have proof in the chat logs.
How can I get these ebay people to actually read my words and assist me properly? I’m at a complete loss and I don’t went to let this buyer get away with scamming me!
