First a similar thing happened to me last month. I posted about it here. That buyer was most likely organized crime and just sent the return to a place 1/2 miles away from me. I got 100% of my money back from ebay on that one.
https://community.ebay.com/t5/Selling/Return-scam-buyers-waits-until-final-day-to-print-label/m-p/29...
Now today I had another scammer on ebay. Last week this buyer open a return claim and said this item did not work. The buyer had 13 feedbacks and was a member for only about 1 month. I just went through this other return scam so I know what I had to do legally with Ebay. The buyer originally opened the return and just said the "cpu does not work." They also posted pictures of a damaged box (the one I sent) and the cpu the one I sent to them. I asked a few follow up and the buyer did not respond at all. I opened a usps claim. Then did not hear anything back from the buyer. So, I accepted the return and told the buyer to send ALL original packaging along with the damaged cpu so I could give it to usps.
The buy did not respond and printed the label the next day. I received the item today. It was the same model cpu but a completely different serial number. The was also NO original (usps) packaging at all. I took a video of me opening the package showing the wrong sn. I immediately contacted Ebay and told then about this. They said no problem they will close the claim so I can open a appeal. Now let me say what happened prior to this. I have 2 paypal accounts linked to my Ebay account. The one where I took payment for this item. This had a 0 balance. It went negative $260 last week. When I asked the person at Ebay they told me the case would be closed and put on hold. I asked if the buyer would be refunded she said "no." So, I said "okay close it." Then 1 minute later my other account got charged $260. Several hours later the first account went from -$260 back to 0. So, I am okay with the money and was not double charged. I just wish Ebay would have told me this would happen first and I know have to transfer money to the bank account they just did the withdrawal from.
Now here is what is weird. The lady told me the buyer would NOT be getting refunded today. Yet They did, and I got an email from Ebay saying they got refunded. Ebay told me the 2nd time I called today that I need to file a police report and give Ebay the PR #. Then they will refund me. I will do this first thing in the morning and hopefully get my money back from Ebay.
This is just sort of disturbing and Ebay told me the buyer would not get a refund but yet they did. Now Ebay has to front the refund to me tomorrow after I file the PR. There must be a better what to handle this? I understand Ebay says keep the customer happy and this helps in the long run. But this just makes it scammer central on Ebay.
PS as soon as I get the money back tomorrow I will report this buyer to Ebay.
