eBay

magazinevault5 · ‎01-09-2018

Sorry for yet another post about this as I know it is a common question. Buyer buys and pays, then requests shipping to a different address. Sometimes it's for legitimate reasons, sometimes not. In my recent case, the buyer's address for my transaction is the same in both Paypal and ebay, eligible for seller protection in both. After the transaction, he requests shipping to a different address. I say no (with details as to why and to cancel and rebuy if desired). Next apparently he calls ebay, and ebay messages me saying I should ship to the address he requested in his message. I call ebay and they confirm that I am covered if I ship to the new address. What? I thought that was against their own policy? Also, I could still have trouble with Paypal if I used a different address, right?

dtexley3 · ‎01-09-2018

Just remember ducky, we live in a state where there's only one zipcode in the entire state that covers two cities (that I'm aware of anyway). There are places in the mid-west and east coast that have one zip covering 4 or 5 towns, all with their own PO. In that case the machine sorting could direct it to town A and then the manual sort has to redirect it to town B when they see the label.

Member of the Grumpy Old Man crew

missjen831 · ‎01-09-2018

@dtexley3 wrote:
@missjen831 wrote:
Wow that is horribly unprofessional of eBay! How dare they send you messages telling you to ship to the other address!! You lose seller protection when you do that! eBay will not take the loss for you when the buyer files a PayPal dispute or a credit card chargeback!
Per the blues this does not void **eBay** seller protection. However it DOES void **paypal** seller protection. The buyer can file on paypal and you lose. eBay reps are only giving out the advice regarding the eBay policy, which is not the paypal policy. The blue that responded openly stated that the advice being given only reflected eBay's policy and it was up to the seller to know if the payment processor had a different policy. weasel is as weasel speaks.

Most of us here are well Aware of that but it is unethical for them to advice the seller to ship to another address under the assurance that eBay will protect them, without at the very least recommending they check with PayPal or their payment processor. We’ve discusssd this at length on this board....we all know eBay may protect the seller.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

jacs_top-shelf · ‎01-09-2018

I too have done this and usually the buyer understands. In the end, it protects not only the seller but the buyer as well.

JAC

pjcdn2005 · ‎01-09-2018

I've seen sellers report that cs has given them the same information so I don't doubt that the email is from eBay. CS doesn't know anything about PP rules so they are just going by what they have been told by eBay although I agree that they should be told to give some sort of disclaimer as well.

As far as cancelling the transaction, that's up to you. I've sent low cost items to a different address without any problems but as the others have mentioned, you wouldn't be able to win a Paypal item not received claim. I've had very few inr claims over the years so for me but you are the only one who can decide what you want to do. If it is an expensive or considered a high risk item, then I would definitely cancel and ask the buyer to add their address to eBay and then repurchase using that address. It isn't necessary for them to add the address on PP.

pjcdn2005 · ‎01-09-2018

These situations would be a bit easier if the seller could refund through PP without a cancellation and allow the buyer to pay again. I wonder if that has ever been addressed by cs and if they have said that in situations like this, sellers would not get an oos defect. Have you ever heard anything about that?

myangelandmyprincess · ‎01-09-2018

I agree this is eBay overstepping which is kind of what they do...

yes you would be protected with eBay. You would not be protected with PayPal and you would not be protected if the buyer filed with their cc company.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

magazinevault5 · ‎01-09-2018

Yes, apparently it was a legit email, but I was skeptical too when I saw it. I won't post the email here, but it really didn't make sense, saying things like he (the ebay rep) had already verified the address as legitimate, buyer had been at that address over a year and had not problems...etc. But when I called ebay, they confirmed that they could see the customer service email.

starroute-us · ‎01-09-2018

@magazinevault5 wrote:
Yes, apparently it was a legit email, but I was skeptical too when I saw it. I won't post the email here, but it really didn't make sense, saying things like he (the ebay rep) had already verified the address as legitimate, buyer had been at that address over a year and had not problems...etc. But when I called ebay, they confirmed that they could see the customer service email.

If the item cost is more than you are wiling to lose, Don't do it.

You are only protected via an ebay case, not PP not a CC chargeback for INR,

The buyer can easily rebuy after you cancel due to problem with buyer address as they have clearly stated and not receive a defect.:)

Ebay has a real problem explaining the "rest of the story":( to protect sellers.:(

d-k_treasures · ‎01-09-2018

@dtexley3 wrote:
attached would probably be a better term than embedded.

It's attached to the tracking # barcode. It's embedded in the 2D barcode.

_____________________________
"Nothing is obvious to the oblivious"

berserkerplanet · ‎01-11-2018

Pertinent to this conversation:

The tracking barcode contains the 4 or 9 digit destination zipcode, and a 3 digit ID that identifies service type/class/mail product. The visible tracking number is the same data as the tracking barcode data minus routing info that is at the beginning of barcode (routing ID and destination zipcode)

The 2d data postage barcode at label top contains postage amount, mailing date, origin zipcode

No further address info is encoded in either barcode.

Both barcodes contain other account, serial number, etc data fields.