Buyer requesting return when listed as "For parts or not working"

[kansas0586]

I have a buyer that just requested a return of a MacBook that had a broken screen and I never guaranteed any functionality of the device.

I did state in the listed that it appeared to boot and had a chime. Here is the description of the listing:

"This listing is for a 2015 Macbook Pro which has a broken, non functioning screen.

- System has major scratches on bottom cover. Item has other scratches as well.

- This laptop appears to boot up with the startup sound.

- SSD has been removed from system and is NOT INCLUDED

- Charger is NOT INCLUDED

NO FURTHER TESTING HAS BEEN DONE. This item is listed AS-IS with NO RETURNS

What You Get:

1x Macbook Pro 15 inch (A1398) ONLY

---

On Mar-03-21 at 04:17:25 PST, seller added the following information:

SCREEN HAS MAJOR IS NON-FUNCTIONING AND HAS MAJOR WEAR AND CRACKS."

Now the buyer has opened a return case stating this:

"

Comments

It doesnt turn on and make any sound as described. You said that it seems to make a chime sound upon startup"

I replied with:

"Hello, The listing clearly states that the device was "sold AS IS with NO RETURNS" and was listed as "For parts or not working " Listing stated it appeared to boot but there was nothing on the listing guaranteeing and sort of functionality. We tested it and that's the result we received. Again, this listing was "AS IS" and "For parts or not working" so it's the buyers due diligence to bid at their own discretion. "

What is the likelihood i wont have any problems with this return?

It is 100% going to be escalated to eBay.

[kensgiftshop]

@kansas0586 

Sorry, but your as is and no returns don't mean anything when the buyer files an INAD.

If you want the item back before refunding, accept the return and pay return shipping.

If you get Ebay involved, they will refund the buyer from your account and let them keep it.

[kansas0586]

What do you mean when files an INAD?

Like not correct description?

So you are saying that ebay is going to side with buyer 100%?

[mtgraves7984 · Accepted solution]

What is the likelihood i wont have any problems with this return?

@kansas0586 

Zero. The best case scenario is to approve a Return request, send the return shipping label and then refund this buyer in full only when you get your item back . If you escalate it to eBay, it might be handled automatically and possibly without the buyer returning anything to you. Plus, your Seller Metrics take a 'ding'.

For what it's worth, I find that if something sells once, it will again. Get it back to resell to a good buyer. Good luck.

[kansas0586]

I accepted the return since you folks said I did not have a chance.

I'd rather get the item back then not at all and lose my money

[shado-x]

Listing stated it appeared to boot...(i.e.,[t]his laptop appears to boot up with the startup sound)

But it didn't boot with no chime.  Appearing to boot, and actually booting are 2 different animals.  Buyer is being honest in his comments.  Accept the return, re-test it, resell it.   Lesson learned.

[slippinjimmy]

You state in the description "As Is"

BUT

You listed it as "Used", used means fully functional with cosmetic wear only.

eBay definition:

Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller’s listing for full details and description of any imperfections.

In other words you have zero chance of fighting the return.

[kansas0586]

I did not list it is as used.

It was listed as "For parts or not working"

[jonathankirkland]

---

@kansas0586 wrote:

I did not list it is as used.

It was listed as "For parts or not working"

---

It's important to keep in mind, even with 'for parts', a buyer can pretty much return for any reason, even if they just changed their mind and lie about the reason.

It sucks, but it happens, so just be prepared for it in the future that it can happen again. Thankfully it's rare and hopefully you won't lose a lot in the long run.

[slippinjimmy]

---

@kansas0586 wrote:

I did not list it is as used.

It was listed as "For parts or not working"

---

OK I see I looked at a more recent listing for a similar 15" Mac. (that one does have a condition conflict that could become an issue).

Just a tip, if you are going to use the words "as is" in your description the eBay condition category should match.

You really can't use "as is" in the same way you can in a bricks & mortar situation where buyers can actually inspect/examine before purchase.

[firesteel_surplus]

Howdy again @kansas0586 

I see ebay still hasn't taken care of that neg on your account. From what I've seen of that situation...you didn't deserve that...

Now Remember in ebayland that the Customer Is Almost Always  Right! (99.9% of the time anyway...you need to be the .1 above...)

Your chances coming out ahead in a dispute from what I read on the board when ebay gets involved is virtually nil.

You made a good choice.

Mike

Firesteel Surplus

[nkpina2014]

The ONLY time I recommend fighting a dispute is if it's a delivered/undelivered dispute, and you have tracking. Otherwise, accept the return and relist. 

DO double-check what you get back. I sold a semi-high dollar item once ($600), the buyer wanted a return. I gladly gave them one, but they sent back the item damaged (and opened), probably out of spite. I called Ebay, explained the situation, and they ended up crediting my account. That was when they were touting their "seller protection", however and I don't know if they still adhere to such a policy or if there is a limit or other circumstances that worked in my favor (such as buyer doing this previously).