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Buyer questions authenticity

7 weeks ago I sold a  Deluxe Mini 5 ml glass jar of face cream for $6.49.   My jars are sealed in the original boxes from the manufacturer.  Buyer is now requesting a return and questioning authenticity because according to her it doesn't smell the same.  I received my product from a rep for the local distributor.  I find this a ludicrous statement and don't see why I should take a return and wonder what anyone else would do in this situation.  I did send her a link to the local distributor which happens to be located in my town.  

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Buyer questions authenticity


@socalboomer50wrote:

7 weeks ago I sold a  Deluxe Mini 5 ml glass jar of face cream for $6.49.   My jars are sealed in the original boxes from the manufacturer.  Buyer is now requesting a return and questioning authenticity because according to her it doesn't smell the same.  I received my product from a rep for the local distributor.  I find this a ludicrous statement and don't see why I should take a return and wonder what anyone else would do in this situation.  I did send her a link to the local distributor which happens to be located in my town.  

 

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I would now ignore her.

 

She can no longer file a case on ebay.

 

However, she can on paypal.

 

If she does, respond with return for refund and she is responsible to pay for return shipping.


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Buyer questions authenticity

Ignore and put on your Blocked Bidder List.

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