Buyer paid and i can't find item, how to refund their money

[pacol_358851]

Ive sold an item and the buy has paid....I cant find the item so would like to refund their money. How do I do that?

[simba6]

On your sold items page list there is a choice to cancel a sale. Choose out of stock.

[12345jamesstamps]

Click into item and refund...careful for the reason you are refunding. You will probably get a demerit and when you get a few usually you might not be able to sell again for awhile. I would also contact the buyer very nicely but you might get a negative feedback from the sale. 

[ebooksdiva]

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@pacol_358851 wrote:

Ive sold an item and the buy has paid....I cant find the item so would like to refund their money. How do I do that?

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Click the drop down menu next to the order under where it says to ship by locate Send Refund. 

[ms.rodriguez*]

Before you cancel, look again.   Try to get organized and keep all of your ebay listed items in 1 area and tell the entire family to keep away.  Make sure that a pet does not grab and item and keep it.  Apologize to the buyer and give them a refund.

[mtgraves7984]

@pacol_358851 

If you can't find the item, you'll cancel the sale citing 'Out of stock/Item no longer available'. A cancellation will automatically refund your buyer. I'd be quite sure you can't find it before doing this, though. You only get a couple of OOS cancellations before you anger the eBay gods, and they stay angry for 12 rolling months. Godspeed.