eBay

bangordiscount · ‎08-24-2020

Hello all,

I have a somewhat confusing transaction I want to make sure I handle appropriately.

I sold a tool to a buyer on July 12th. My store was in vacation mode and I adjusted my handling times accordingly so that I would not have to dispatch any orders until I was back. Despite this the buyer contacted me immediately asking when it would be mailed out. I had put a vacation message on my storefront and had an out of office response set up to let customers know I wasn't returning until Wednesday July 15th and items would be mailed the following day. I again let the buyer know this.

I mailed the tool on July 16th via FedEx and it was delivered in California on July 24th.

Without contacting me the buyer opened a return request on July 30th through eBay which was automatically approved. The reason was as follows:

Reason

Just didn't like it

Details

The pressure is too weak~! I need the stronger one

I kept an eye on the return tracking and over the next week didn't see any updates. Then on 8/6 the buyer contact me stating that they had refused the package and it would be sent back to me via FedEx and they requested a refund.

I didn't respond as I was again out of office (vacation) mode for that week.

On 8/11 the return case was closed by the buyer with no explanation and I figured he just changed his mind. The return label that eBay had created didn't show any updates at this time.

Then last week the item showed up on my doorstep. The buyer had written over the original FedEx label I purchased through eBay "Please Return to Sender".

On top of that label was a new "return to shipper" FedEx Label with the return reason: Unable to deliver shipment. The tracking number was the same as the original label.

A few days later the buyer opened and escalated an "Item Not Received" dispute through PayPal.

I plan on responding to that but my main concern was will I be billed on my next invoice for the buyers return postage even though it was essentially a "buyer's remorse" return?

I was annoyed because he opened the shipping box from the bottom, resealed it and brought it to fedex as a "return to sender" rather than using the return label provided by eBay.

I know refusals don't cost the original sender any money when USPS is used but I thought it did cost the sender money with FedEx and UPS.

Thoughts? I was under the impression I could win the INR (not looking to); but right now just figuring out how to get my eBay FVF back on this transaction since the buyer closed the return and how to deduct any return shipping postage this might costs me since the buyer didn't use the eBay provided label on a buyer remorse return.

monster-deals · ‎08-27-2020

@bangordiscount wrote:

Therefore I think it's fair to ask to deduct an amount equal to original postage from the refund amount after I contest the fault INR due to buyer refusing the package rather than returning it and closing the return request so I can't refund through eBay

Why are you even contemplating refunding?

Upload the tracking, be done. Offer one time to ship the tool back if they pay shipping. If not...BBL and wash your hands.

Some fool will come in here and say you can't have both the item and the money...OF COURSE you can. There's no morality here after your buyer tried to game the system. They gambled and lost

...but if you don't want both, donate the tool or leave it in the park, or throw it in the lake...who cares.

flapperfox1921 · ‎08-27-2020

So, you believe that the seller will be able to keep the item and the money? No, Paypal has buyer protection and they will force a refund just like Ebay does.

@monster-deals wrote:
@flapperfox1921 wrote:
Refund the buyer. Paypal will not allow you to withhold any funds from an INR.
Oh dear lord don't do that.

flapperfox1921 · ‎08-27-2020

@monster-deals wrote:
@bangordiscount wrote:

Therefore I think it's fair to ask to deduct an amount equal to original postage from the refund amount after I contest the fault INR due to buyer refusing the package rather than returning it and closing the return request so I can't refund through eBay
Why are you even contemplating refunding?

Upload the tracking, be done. Offer one time to ship the tool back if they pay shipping. If not...BBL and wash your hands.

Some fool will come in here and say you can't have both the item and the money...OF COURSE you can. There's no morality here after your buyer tried to game the system. They gambled and lost

...but if you don't want both, donate the tool or leave it in the park, or throw it in the lake...who cares.

The buyer has an open PP INR case, so he will be getting his refund. Paypal has buyer protection as does the credit/debit card that the buyer used. Paypal requires the seller to get the item to the buyer in the condition advertised.

bangordiscount · ‎08-27-2020

The tracking shows delivered to the buyers zip code. What is required for seller protection on an INR?

flapperfox1921 · ‎08-27-2020

The post says the original tracking is showing "return to sender as unable to deliver". The tracking is what both PP and Ebay use to make their determinations.

monster-deals · ‎08-31-2020

@flapperfox1921 wrote:
So, you believe that the seller will be able to keep the item and the money? No, Paypal has buyer protection and they will force a refund just like Ebay does.

I've never had that happen. Maybe they do and maybe they don't...who cares. The seller has done enough here and they are not required to help a buyer trying to fleece them.

...and yes the seller can do whatever they like.

Keep one, both, none.

If they so choose the seller is free to give all their money away on every transaction for the rest of time.

The seller is equally free to refund the buyer any amount they like as inadvisable as that is.

The seller is also free to keep the money they earned.

flapperfox1921 · ‎09-01-2020

What do you mean? The buyer opened a complaint with Paypal about an INR. Paypal will just refund the buyer. There is no withholding of funds from a INR. The tracking doesn't reflect a delivery to the buyer per the OP.