First post here.
Buyer said product doesn't match size in listing and sent a picture showing product being measured HOWEVER
1) Measuring tape starting at wrong place - not starting at the beginning of the tape but at 1" (unbelievable as that is) .
2) Measuring tape placed on the outside of the lid when lids are measured on the inside. The lid was sold by manufacturer as 10" which is what was in the listing.
I closed the claim giving explanation as well above picture showing correct way to measure - proving its the correct size (since I have another of the same to sell and sold 1 prior to this as well).
I won't attach their picture but have attached mine. FYI I sold this new item for $8 shipping and $8 cost. It cost me $11 to ship as its a heavy glass lid. After ebay and paypal fees, made like $1 profit to build rep - have 100% rating.
Then buyer (who has 98% rating) sent another long message wanting return lable their money back - this time pic they corrected their way of measuring but their message still claims it is bigger, this time the claim is its a quarter inch too big. Initial message claimed it was half an inch too big.
I am currently on time off since last week as my mom is in the hospital but have been prompt in responding (within hours) to buyer with picture and message.
It's a matter of principle. What would you do as next steps?
