Buyer not responding to return item shipped accidentally

[steelerq]

I accidentally shipped two items to the wrong buyer, they each received the item meant for the other.  Buyer #1 contacted me immediately, I issued full refund to him and tried to get buyer #2 to swap with him with the refund offer as well.  Did not hear from him for weeks, then he sends me an email stating he does have the item and did I issue the refund.  I sent him buyer #1 shipping address and id to no avail, both of us have not received any communication from him so I told buyer #1 to just keep the item he received.  Do I have any recourse?  The items were not of great value, I just feel bad for buyer #1!

[jeannicho22]

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@monster-deals wrote:

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@jeannicho22 wrote:

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@monster-deals wrote:

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@taanti_43 wrote:
Yes but did #2 agree to the same?
What you should have done was ask both to return to you and you sort it out and reship

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A needless extra step.

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Not really.  I cannot think of a professional ecommerce business that would have said basically.... Hey guys, here are each other's addresses, please work it out amongst yourselves.  I do realize that is an over simplification, but that's what it amounts to.  The correct recourse would be to either

A.  Let each buyer keep what they were sent and refund them.

or

B.  Have each buyer send back the incorrect items and ship them to their correct recipients.

Having buyers send each other the incorrect items is just tacky

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There are more than 25 million different ebay sellers, insinuating they should all operate as you think they should is naive at best.

You are free to spend more money and take more time to try and please your customers.

I'll stick with fewer needless steps as well as cheaper and faster.

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Hey, everyone walks their own path, but it doesn't change the fact that it is still tacky.

And now from a buyer's point of view.  About 8 months ago I ordered something and received an order that wasn't all mine, some of it belonged to a buyer in Canada.  This BTW was NOT on eBay.  The seller requested that I package up the items and ship them off to the buyer in Canada.  NO, I was not happy about it.  Then of course there was the matter of repayment for the shipping.  

Not making this up and I was highly irritated, and NO.... I haven't ordered from them since.  My order total before this over the last 3 or 4 years has been about 3K.

Yup... cheaper and faster.

[escuintla]

Too late for any suggestion, but you could have retrieve the package on time. If you caught the problem on time. Otherwise, any buyer could do a "return to sender". 

This case is telling you that you had only one nice buyer. The other one is one of those who complain after a month or so why such and such is not what they ordered. 

[monster-deals]

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@jeannicho22 wrote:

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@monster-deals wrote:

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@jeannicho22 wrote:

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@monster-deals wrote:

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@taanti_43 wrote:
Yes but did #2 agree to the same?
What you should have done was ask both to return to you and you sort it out and reship

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A needless extra step.

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Not really.  I cannot think of a professional ecommerce business that would have said basically.... Hey guys, here are each other's addresses, please work it out amongst yourselves.  I do realize that is an over simplification, but that's what it amounts to.  The correct recourse would be to either

A.  Let each buyer keep what they were sent and refund them.

or

B.  Have each buyer send back the incorrect items and ship them to their correct recipients.

Having buyers send each other the incorrect items is just tacky

---

There are more than 25 million different ebay sellers, insinuating they should all operate as you think they should is naive at best.

You are free to spend more money and take more time to try and please your customers.

I'll stick with fewer needless steps as well as cheaper and faster.

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Hey, everyone walks their own path, but it doesn't change the fact that it is still tacky.

And now from a buyer's point of view.  About 8 months ago I ordered something and received an order that wasn't all mine, some of it belonged to a buyer in Canada.  This BTW was NOT on eBay.  The seller requested that I package up the items and ship them off to the buyer in Canada.  NO, I was not happy about it.  Then of course there was the matter of repayment for the shipping.  

Not making this up and I was highly irritated, and NO.... I haven't ordered from them since.  My order total before this over the last 3 or 4 years has been about 3K.

Yup... cheaper and faster.

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I find other things tacky.