Buyer not responding to messages or picking up item at P.O. Box

[supernova.gurll]

I have a buyer who paid for the item purchased and I had shipped it out a few weeks ago. The item is still awaiting pickup at their P.O. Box but the tracking number is now saying it will be sent back to me if not picked up by October 5. I have messaged the buyer twice about the issue and they have not responded. I am assuming I will end up having the package back at my front door. What should be my next steps once I have the package back. I have never had this issue before so advice will be my best-friend. 

[reallynicestamps · Accepted solution]

If an item is Undeliverable, eBay does not require you to refund.

Not a penny.

UNDELIVERABLE ITEMS
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...


 
This is the part I'm referring to
 
Exclusions and special coverage when the buyer doesn't receive an item


Items collected by a third party on behalf of the buyer
Not covered


The buyer arranged their own shipping method, such as a courier pickup
Not covered


The buyer provided an invalid or incorrect address at checkout
Not covered

I don't know how to do screenshots.  There is a LOT of information on that page.

 And saved from a discussion with  velvet@ebay
An ethical seller would refund the payment, less shipping costs, eBay fees, and international payment processing fees.
But it's my belief that eBay will not require any refund.
 
Hi @femmefan1946! You're correct in that a refused package is on the buyer and not the sellers responsibility to refund. As long as tracking shows the package was refused, then we would side with a seller if the buyer opened an Item Not Received claim. 
 
I agree that I would not withhold all the money, but it is up to the seller if they would like to withhold shipping, refund the buyer entirely, or keep it all. If the seller is okay with refunding the buyer entirely and being out the shipping costs, then they can cancel the transaction using the buyer requested option since in essence, they did by refusing the package. If the seller wants to retain the shipping costs, then they can message the buyer a heads up (not a requirement but a nice thing to do) and then refund them partially through this flow here. 
Velvet,


[supernova.gurll]

Thank you!