Buyer made an offer $5 less than list price. What if they don't pay in 48 hours?

[tsambrosis]

Can I re-list the item right away at that 48 hour mark?

Or do I need to file a claim and then wait 3 business days?

Again this was not an auction. There was a 'static' listing price with the options of users to make an offer.

I don't consider 48 hours to be 'immediate payment', especially if the winning user created their account on the same day they sent the offer and have 0 feedback.

[qatara]

You would need to file against them to get final fees back and if they don't pay within a certain amount of time after you file then once the case is closed you can relist. If you relist before filing and it sells to another person and the first buyer pays you would need to cancel one buy.

[alcoforever]

If they haven't paid in 48 hours, then open an NPB case.   96 more hours and then you can close the case, get your fees refunded and relist the item.   If you relist before then you may have two buyers for the same item and one of them is going to be very angry.

[tsambrosis]

Thank you for the response. I've had low/no feedback user bid on an item, and forcing me to wait a whole week to re-list the item. Then that same user contacts me telling me they're unable to bid on the item. Low and behold I added them to the block list prior to the re-list.

I will do my best to ignore all offers from low/no feedback users from now on, until eBay resolves this.

[qatara]

The is no way to block low feedback or no feedback. You can set buyer requirements for not bidding with -1 to lower feedback.

[itsjustasprain]

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@tsambrosis wrote:

Again this was not an auction. There was a 'static' listing price with the options of users to make an offer.

I don't consider 48 hours to be 'immediate payment', especially if the winning user created their account on the same day they sent the offer and have 0 feedback.

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You need to get rid of the Make Offer option and then you can choose the Immediate Payment Required option for the listing. That way they HAVE to pay immediately. Otherwise Ebay gives them at least 48 hours to pay before you can open the UPI on them.

Unless you really enjoy haggling then you should just set the price that you want to get along with the IPR option.

Incidently - when we say Immediate payment required we are talking about a specific checkbox option on the full listing form. We dont mean just putting that phrase in your description because that is not something you can enforce yourself. You need to check the box for that option - & you cannot use it if Make Offer is on your listing.

[nobody*s_perfect]

You can check off IPR on any fixed price listing, or on an auction that has a BIN option.  

If the fixed price listing has "Best offer," the IPR won't be applied to an accepted offer or counteroffer.  But you can still check it off so it would apply to a full-price purchase.

[luckythewinner]

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@qatara wrote:

The is no way to block low feedback or no feedback. You can set buyer requirements for not bidding with -1 to lower feedback.

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The OP never said he was going to block low feedback or no feedback buyers. 

The OP said he was going to ignore low feedback or no feedback buyers. 

Since the original post was about an offer that was accepted, the OP absolutely can ignore future offers made by low feedback or no feedback buyers. 

[fashunu4eeuh]

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@tsambrosis wrote:

Thank you for the response. I've had low/no feedback user bid on an item, and forcing me to wait a whole week to re-list the item. Then that same user contacts me telling me they're unable to bid on the item. Low and behold I added them to the block list prior to the re-list.

I will do my best to ignore all offers from low/no feedback users from now on, until eBay resolves this.

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First, let me emphasize that i believe it is entirely every seller’s right to do business with whomever they choose.  

That said, it is also true that ignoring any segment of the buying public can cost someone sales. No or low feedback buyers are no less or more suspicious than any other members. It means only that there is not enough information to make a judgement call, when no red flags exist.

Very important: Setting one’s Buyer Requirements to their strictest levels, and using Immediate Payment Required is a far more effective way of dealing with non-payers. Below are links on how to do those two things, if you haven't already.

All new buyers start at zero feedback.

For clarification, when you state you will

avoid sales with such members until eBay resolves this, what do you mean? What matter needs solving? 

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

https://www.ebay.com/pages/br/help/pay/require-immediate-payment.html

[luckythewinner]

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First, let me emphasize that i believe it is entirely every seller’s right to do business with whomever they choose.  

{snip}

That said, it is also true that ignoring any segment of the buying public can cost someone sales.

When you sell on eBay, eBay has made it pretty clear that sellers are not to pick and choose buyers.  

Ignoring a segment of the buying public can not only cost sales, it can also cost your selling status or even your ability to sell here if that picking and choosing results in cancellations or defects. 

[tsambrosis]

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@fashunu4eeuh wrote:

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@tsambrosis wrote:

Thank you for the response. I've had low/no feedback user bid on an item, and forcing me to wait a whole week to re-list the item. Then that same user contacts me telling me they're unable to bid on the item. Low and behold I added them to the block list prior to the re-list.

I will do my best to ignore all offers from low/no feedback users from now on, until eBay resolves this.

---

First, let me emphasize that i believe it is entirely every seller’s right to do business with whomever they choose.  

That said, it is also true that ignoring any segment of the buying public can cost someone sales. No or low feedback buyers are no less or more suspicious than any other members. It means only that there is not enough information to make a judgement call, when no red flags exist.

Very important: Setting one’s Buyer Requirements to their strictest levels, and using Immediate Payment Required is a far more effective way of dealing with non-payers. Below are links on how to do those two things, if you haven't already.

All new buyers start at zero feedback.

For clarification, when you state you will

avoid sales with such members until eBay resolves this, what do you mean? What matter needs solving? 

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

https://www.ebay.com/pages/br/help/pay/require-immediate-payment.html

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I shouldn't have to wait 6 days to re-list an item without a strike/negative feedback, because a user clearly has no intention to pay for an item.

Again, I've had this happen to me before, and the user not only refused to pay, they contacted me telling me they were unable to bid on the re-listed item again. They didn't know they were on block list before the item re-list.

AGAIN: I shouldn't have to wait 6 days to re-list an item, in fear of getting 'strike' or a negative feedback. The best way to mitigate this is to ignore 'offers' from new users or 'low'/no feedback users.

The primary reason I have make offer, is I don't mind discounting the price for users, who live on the opposite side of the country, i.e. lower overall costs for those who live further away, since shipping price will be higher..

[tsambrosis]

99% of the time, my legitimate buyers pay within 12 hours. I had another incident where a user said, they were waiting for their 'paycheck' the following Monday (3 days after winning the auction). This user had feedback and their account was indeed not new.

I wisely never responded to the message, and again I had to wait 6 days to re-list the item.

Again I shouldn't have to wait 6 days to re-list an item without fear of getting of penalized...

New buyers/low feedback are free to buy an item from me, as I require immediate payment right away on all my listing, but I will ignore 'offers', from them, as that puts me in a situation of going 6 days without re-listing my item, as a competitor can list their item at a far higher price during those 6 days.

[tsambrosis]

When I re-list the item, can I put that the previous buyer refused to pay? Out of respect to the 6 'watchers' interested in the item? Of course, I don't intend to put the buyer's name in there.

[1tuna]

I do see people putting this in the updated description that the buyer did not pay and its relisted.I do not care for that because I think it sounds sort of tacky or something.I run 90 percent auctions and I can tell you for  fact that when  you relist at a dollar that the second time around its going to sell for less 70 percent of the time

I see my competition doing the same thing but for a different reason,he relists and mentions that its a non payer and NOT an item that been returned.If you keep on seeing the same item up for bid at no reserve then people will get suspicous that the item is a flawed return

[luckythewinner]

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@1tuna wrote:

I run 90 percent auctions and I can tell you for  fact that when  you relist at a dollar that the second time around its going to sell for less 70 percent of the time

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If you believe the first auction was a valid result and not just someone bidding for sport, IMHO that would be a good reason to relist at fixed price instead of auction.