Buyer made a falsely return claim, what can I do to report him?

[chengyudon-0]

Hello

i recently sold a brand new Razer gaming  laptop well below the MSRP on other major retailers. The item is brand new and sealed so I sell it as brand new condition.

After the buyer received the item he claimed it to have defects, such as dead pixel on screen. Even though I told him to try with the manufacturer warranty first since it’s brand new. I accepted the return anyways but however when I received the item, there are no dead pixels and I checked all the defects the buyer claimed the item have they are all non existent, after this I reversed searched the image he provided they are all online posts from reddit.

the return is now complete and I have sold the item as open box. The buyers false claim made me loose $200, is there a way to report him to eBay?

[itscalledapostingid]

There is the old report buyer form and more info from ebay here:

Report an issue with a buyer 

[albertabrightalberta]

The buyer probably saw your no return policy and although it was a remorse return, felt he needed a reason to return it so he lied and claimed NAD. 

Sadly, that happens. 

Fortunately, you got your item back and you were able to resell it. 

[inhawaii]

You could report him but I really think you would be wasting your time.

Selling online, things like this will happen from time to time.

Just be thankful that you got your item back and were able to resell it, even at a loss.

[m60driver]

You are incredibly lucky that you received the item back, open box or not.  You are far too an inexperienced seller to be listing such expensive electronic items that are high on the scam list.  You really should take down that graphics card as you might not be so lucky if that sells.  Better and safer to sell these things locally at 20% below your Ebay listed price is that would be about what you will net in the very unlikely event you are not scammed.

[caseypl]

Not really advice, but it just seems an observation: video games, cell phones, and electronics seem to present these sort of issues. 

You've gotta ask yourself... as a potential buyer, would you buy a brand new laptop on here vs elsewhere where you know you have a valid warranty? So then if someone does buy one on here, why might they do that? What issues could come up? 

I've got some headlights that could sell for about $750 each on here, but for those I'd much rather take a couple to few hundred less locally and know it's in the bag

[johnrj1226]

1.  Have bought  items that were not functional but seal & brand new.   You are in between a rock & a hard place to prove that the item was in fact 100% fully functional and operational at the time it was received by the buyer.

2. Warranties are  most usually valid when they are sold through and authorized retailer/distributor/dealer. You are not one.

3.  Buyers are protected by the eBay Money Back  Guarantee - no need for the buyer to chase a warranty issue.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy....

4. FYI  Buyers  can  claim an Item Not AS Described claim for up to  180 days via their payment source like  a PayPal card and others.

5.  Having a No Return Policy means  very  little when it comes to an Item Not As Described (INAD) case.  You need to ditch it and offer at lease a  30 day return policy and buyer pays return shipping (except in the case of a INAD claim case).

[caseypl]

Yeah, that warranty, just like on a new car, doesn't always transfer over to the next buyer. I would be cautious about conveying that the product has such a warranty unless it really does. 

[ckimodog]

You have 2 items listed that state you do not accept returns...you are asking for a world of trouble.  Do you know about Ebay's Money Back Guarantee?  No returns does not mean no refunds.  You should really consider changing your return policy or ebay will do it for you and you'll be out both the $$ and the item if a claim is filed. 

Here's a link that can explain the MBG:

https://pages.ebay.com/ebay-money-back-guarantee/

Good luck and be careful.