eBay

alexasroom · ‎12-31-2023

Buyer left negative feedback and the only thing that was left was

””Seller is a Scam Artist, do not buy from these clowns””””

and then he sent me a message saying after I approved the return several hours later:

“act like a scammer and a clown and get called one. Your even worse than a human, but I figured eBay wouldn’t allow me to call you what you really are. A fraudster.
good job being a jerk “

I contacted eBay and they gave him a strike. I asked eBay to read through the messages I sent to him and the messages he sent to me. EBay said I did nothing wrong.

but eBay won’t remove the feedback until this buyer returns the item purchased. The buyer didn’t read the description of the listing. I’m very thorough in my listings. I explained everything and take several close up detailed pictures.

I’ve already authorized a return. He bought an auction for a cordless vacuum. He had been using the vacuum. The battery stopped holding a charge and he flipped out. In the listing we state the battery, brush roller and filters are used. The battery may not hold a full charge. You are buying a used battery and filter.

we actually disassemble the vacuums and clean them thoroughly to give an experience of a new vacuum cleaner. They are cleaned. We never replace the batteries or filters. We state that in the description.

I believe that I have a very strong case for defamation. And since he left the feedback our sales have completely stopped. We usually sell at least 7-10 vacuums a day. Now basically zero!
the feed back he left doesn’t even mention the item purchased. His feedback is 100% defamation: libel, my business has declined and sales have stopped!
what do you think about this situation?

kensgiftshop · ‎03-04-2024

@rockhounddog wrote:
welli am going through a similiar situation except buyer filed not as decribed case against me and claimed i sent them a different product of lower quality and not the one shown in listing.they also said this in feedback saying i switched it out for another version and many harsh words and lies in feedback.i made a collage of the pictures he sent to me of what he got in mail..i then got pictures from listings and highlighted all the obvious spots that it was indeed the same product and he knew it was to begin with.the product was a lapidary rock slab.this person has been a nightmare abuse name calling ..CRAZY.his feedback left was very defaming.

so i am filling out Notice of False and Defamatory Content" and send to ebay.
i expect it to be removed.

You gonna get both of them removed, since they say pretty much the same thing.

Have a great day.

bennotbill · ‎03-04-2024

@rockhounddog wrote:
so i am filling out Notice of False and Defamatory Content" and send to ebay.
i expect it to be removed.

The only trouble when you use that, is that only the words get removed and the red dot stays. Plus you can no longer reply to it. No idea what happens to replies that are already there.

In many cases this makes it look worse. Sometimes it's better to let a nutjobs comments stay and be judged as a nutjob by other buyers.

rockhounddog · ‎03-04-2024

what do you mean?both of what?

rockhounddog · ‎03-04-2024

but his negative is in reference to a product he claims was replaced by another..when infact that is not true so his feedback is based on non factual claims.which is all very proveable.