Buyer left Negative Feedback admitting he ordered wrong item, Removal Request Denied

[gtoman73]

I was left the following negative feedback, in it's entirety:

"Again wasn't paying close enough attention and didn't know a male coax end even existed. I need one with female end to fit male end like on this one. So can I return it if it was my mistake?"

This should be an open and shut feedback removal, right? The buyer left me a negative because they bought something without even looking at it, and then admit to doing so! 

So I submit a feedback removal request, and eBay replies:

"After carefully reviewing your request, we found that this feedback is not eligible for removal.

We reviewed the feedback, and can see that the buyer found that the item wasn't as described in the listing

For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level."

This is ridiculous. The description of the item in my advertisement is accurate. One picture clearly shows the entirety of the cable, and two other pictures are dedicated to the male and female ends. There were absolutely no errors on my end, the buyer never even claims there were and even admits to it being his fault, yet eBay is saying the blame lies with me.

[gtoman73]

Also, I have sold 18 of these cables without issue. This is the 2nd time the buyer has left a neutral or negative feedback after ordering the incorrect item.

[heckofagame]

It will only be removed if it violates the policy. 

Harmful, inappropriate or irrelevant comments and images

We remove all feedback that contains any:

• Content promoting hatred, violence or discrimination
• Profane, obscene, adult, illegal, or explicit content
• Opinions on any political, religious, or social issues
• Any implied or explicit threats or intimidation
• Personally identifiable information
• Links, URLs, or other content encouraging sales outside of eBay
• Infringement of third-party rights
• Meaningless content or images that aren’t of the item purchased
• Comments intended for a different item or seller
• Negative comments with positive ratings, or positive comments with negative ratings
• Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

[gtoman73]

Post the rest of the policy.

Buyer-related transaction issues

We remove neutral/negative feedback when we can see that:

• The buyer asked to cancel after placing their order
• The order was canceled due to an issue with the buyer’s address
• The order was canceled because the buyer didn’t pay
• The buyer is raising an issue that was correctly disclosed in the listing
• The buyer has been actioned under our Abusive buyer policy
• The buyer requested a change to an order after they’d paid (and their feedback relates to this)
  
  
  
  
  

He is raising an issue that was correctly disclosed in the listing.

[gtoman73]

Thankfully the buyer was understanding and revised his feedback when requested. The fact that eBay support did nothing is astounding to me.