Buyer having trouble paying for item

[canteron04]

Hello. I have a buyer who is trying to pay for an item that I am selling. She is brand new to ebay. The message she received says the following in a bright red box: Alert To help protect your eBay account weswwometimeslimit the amount of items that can bebid on or purchased by a single account. However you maybe able to increase the limit on your accountby verifing some information about yourself.Call us to speak with an ebay Customer Serv8ice agent about he limits on your buying . activity. There is absolutely no number anywhere to call!! What does she do?

[mam98031]

@canteron04 

There are links right on Ebay for Everyone to be able to contact Customer Service / Help.  There is a link at the top of the page and another one at the bottom.  But for ease, here are all your options as well as your buyers.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[brightlightbookseller]

They need to contact eBay (not you), and they can do so from the Help & Contact link on every eBay page, which usually gives them the option of a chat (there is no phone number to call anymore, and any number found on Google is likely a scammer, or at best the old number that won't work).  They can type "Agent" into the chat to get to a live agent if needed, which it probably will be in this case.

[gone.c-33]

This is a them problem, not a you problem. There is nothing you can do on your end.

They need to either contact eBay to have their buying limits raised or wait out their current restriction.

Also be mindful that if they come back asking to complete the purchase any other way than through bidding/buying and completing checkout through eBay, they’re attempting to scam you.