cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Buyer has Invalid address. Purchase postage button not working. What should I do?

Full error is:

Invalid address. Click "Change" to revise it.Invalid address. Click "Change" to revise it.
 
 
I messaged the buyer to verify the address and he replied:
"Hi.

the address is correct, what happens is that it is a box that you then send to my country, then you must include all that address"
 
Any help on what to do? Thank you!
Message 1 of 6
latest reply
5 REPLIES 5

Buyer has Invalid address. Purchase postage button not working. What should I do?

I believe you can cancel with problem with buyer's address and you will not get a defect.  Keep proof of that invalid address message.

 

Hopefully more will weigh in on this soon.

Message 2 of 6
latest reply

Buyer has Invalid address. Purchase postage button not working. What should I do?

You're saying to cancel the transaction?
Message 3 of 6
latest reply

Buyer has Invalid address. Purchase postage button not working. What should I do?


@kendal671 wrote:
You're saying to cancel the transaction?

I would call eBay first.

Message 4 of 6
latest reply

Buyer has Invalid address. Purchase postage button not working. What should I do?


@kendal671 wrote:
You're saying to cancel the transaction?

Yes. Use "Problem with Buyer's Address" as the reason for the cancellation.

Message 5 of 6
latest reply

Buyer has Invalid address. Purchase postage button not working. What should I do?


@kendal671 wrote:

Full error is:

Invalid address. Click "Change" to revise it.Invalid address. Click "Change" to revise it.
 
I messaged the buyer to verify the address and he replied:
"Hi.
the address is correct, what happens is that it is a box that you then send to my country, then you must include all that address"
 
Any help on what to do? Thank you!

You could go to your local Post Office and mail it over the counter.

Message 6 of 6
latest reply