Recently sold a vintage ladies watch, valuable piece that sold for a decent chunk so it was pretty annoying when the buyer immediately requested a refund once receiving it. My post claimed the watch may have problems and may need service, but that it did work when wound (it's a wind up watch). I didn't inherently allow refunds but you know how eBay is. He claimed the watch was broken and initially wanted a $100 partial refund (watch sold for $130) and to keep the watch to "fix later". I tried learning more by what he meant by broken, and quoted my post. I tried telling him how to wind it but he just kept getting aggressive and told me he's not going to keep a broken watch.
Well I was 99% sure the watch couldn't have magically stopped working within the 3 days it took to get to him, in all likelihood he just didn't like something about it and the only way to return it was to lie. I could have asked eBay to take action, but we all know how that ends, so with him refusing to cooperate with my requests for proof or attempts to troubleshoot his issue I had to accept the return.
Well I just got it back, and like I figured it's working fine. My question here is, what do I do? He filed the return request under the claim the item was broken, but it's working fine, so does that mean the refund isn't valid? I assume I have to refund him regardless since that's just how it is on eBay, you have to accept defeat sometimes, but I figured I'd ask here if there's anything I can actually do in this situation since I feel I've been cheated and lied to completely. I would ask eBay but of course there's no way to really get in contact with them these days.
Thank you for any advice and thanks!
