12-27-2017 12:02 AM - edited 12-27-2017 12:03 AM
Maybe I've been lucky ebaying here all these years and only having this happen to me a handful of times. It makes me think that most buyers won't actually go that far in scamming the system. But it just happened to me again.
A buyer (with a 1 day old guest account) bought an item with upgraded expedited shipping (which doesn't happen often). They filed a SNAD return just saying they didn't get what they ordered. Before accepting the return (because basically ebay forces us to), I message the buyer and ask to elaborate and tell me what did they actually receive, with possible photos of the item. I get no replies until the last day for me to accept the return so I just do that. Today the package arrives and all that's inside is some giftwrap tissue and a generic Christmas card. I guess they were trying to be comedically funny with the card.
I've realized so much more this year that the crazies do really come out during the holidays. It's a little sad when you think about it because it should be a time to be nicer to strangers and friends alike. That's all, sad story over.
12-27-2017 12:34 AM
Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.
12-27-2017 01:45 AM
@markchristiariver_0 wrote:Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.
Thanks for the suggestions. I might be covered here, I'll find out when I contact and explain to my ebay concierge. Yea I didn't really suspect to get a "rock" back. I initially figured at least I'll have the item back, which was why I just accepted the return. Plus I didn't want to draw anymore of my focus since it was peak holiday season sales. I guess it is a smart time for crazies to come out hoping the sellers are too busy to fight back.
12-27-2017 01:59 AM
Dear buyer,
I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept.
I'm so thrilled with my gift that I'm sure they'll all want one too!
12-27-2017 02:02 AM
@tunicaslot wrote:Dear buyer,
I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept.
I'm so thrilled with my gift that I'm sure they'll all want one too!
LOL, niiiice!
12-27-2017 02:04 AM
I really am considering sending this type of message out should this happen to me - and of course follow up by reporting buyer to Ebay and filing all the reports. If buyers think they are going to get away with it - they'll continue doing it.
Let them sweat it for awhile!
12-27-2017 04:30 AM
The.Best.Response.Ever!!
OP - you should send the response because that is exactly what the buyer accomplished - Mail Fraud!
12-27-2017 05:19 AM
@tunicaslot wrote:Dear buyer,
I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept.
I'm so thrilled with my gift that I'm sure they'll all want one too!
Good one! I'd be tempted to include: They were so excited to be able to pull your fingerprints and DNA off that beautiful card you included.
12-27-2017 07:58 AM
Op, that's terrible.
Imo, seems the instances of return fraud are increasing dramatically on the site. Had three switcheroos in the last 60 days - really pathetic stuff.
12-27-2017 08:08 AM
@markchristiariver_0 wrote:Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.
eBay does not require the buyer to provide photos.
Calling eBay before accepting the return may well result in eBay CS escalating and closing the case in the buyers favor. Calling eBay is almost the last resort, and would be done after the item is/is not returned.
12-27-2017 08:28 AM - last edited on 12-27-2017 04:00 PM by kh-gary
Ebay is great. You have to accept a return and the buyer send whatever and in my case less then half the item back and boom ebay says pay refund and when you don't because buyer didn't send back all items a claim is filed with in minutes (actually a couple hours) they side with buyer as package delivered to you --they don't care what was in the package, so they ebay just sucks a FULL refund from your account. So Merry Christmas to buyers like this from ebay and Happy **bleep** New Year To Me.
12-27-2017 09:30 AM - last edited on 12-27-2017 04:01 PM by kh-gary
@benecentroll wrote:Ebay is great. You have to accept a return and the buyer send whatever and in my case less then half the item back and boom ebay says pay refund and when you don't because buyer didn't send back all items a claim is filed with in minutes (actually a couple hours) they side with buyer as package delivered to you --they don't care what was in the package, so they ebay just sucks a FULL refund from your account. So Merry Christmas to buyers like this from ebay and Happy **bleep** New Year To Me.
And please pray tell - what protections do you have on any of these other 3rd party venues? The only one I haven't tried is the river and if you look at their forums - they have the same problems. If you want control over your returns - then you start your own business - because a 3rd party venue can not manage returns - it will always be a he said she said and being sellers need buyers to make money - the buyers for the most part will be believed.
12-27-2017 09:58 AM
@tunicaslot wrote:Dear buyer,
I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept.
I'm so thrilled with my gift that I'm sure they'll all want one too!
I've took a screen shot.
If I ever need to use it, I will only have to change USPS to Royal Mail, and change center to centre...
12-27-2017 12:36 PM
12-27-2017 12:38 PM
@threshold.sales.group - Mail Fraud is an option - look on the USPS site, if you can't find it, I'll post the link for you.