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Buyer filed return and sent back a "rock".

Maybe I've been lucky ebaying here all these years and only having this happen to me a handful of times. It makes me think that most buyers won't actually go that far in scamming the system. But it just happened to me again.

 

A buyer (with a 1 day old guest account) bought an item with upgraded expedited shipping (which doesn't happen often). They filed a SNAD return just saying they didn't get what they ordered. Before accepting the return (because basically ebay forces us to), I message the buyer and ask to elaborate and tell me what did they actually receive, with possible photos of the item. I get no replies until the last day for me to accept the return so I just do that. Today the package arrives and all that's inside is some giftwrap tissue and a generic Christmas card. I guess they were trying to be comedically funny with the card.

 

I've realized so much more this year that the crazies do really come out during the holidays. It's a little sad when you think about it because it should be a time to be nicer to strangers and friends alike. That's all, sad story over.

Message 1 of 31
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30 REPLIES 30

Buyer filed return and sent back a "rock".

Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.

Message 2 of 31
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Buyer filed return and sent back a "rock".


@markchristiariver_0 wrote:

Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.


Thanks for the suggestions. I might be covered here, I'll find out when I contact and explain to my ebay concierge. Yea I didn't really suspect to get a "rock" back. I initially figured at least I'll have the item back, which was why I just accepted the return. Plus I didn't want to draw anymore of my focus since it was peak holiday season sales. I guess it is a smart time for crazies to come out hoping the sellers are too busy to fight back.

Message 3 of 31
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Buyer filed return and sent back a "rock".

Dear buyer,

 

I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept. 

 

I'm so thrilled with my gift that I'm sure they'll all want one too!

Message 4 of 31
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Buyer filed return and sent back a "rock".


@tunicaslot wrote:

Dear buyer,

 

I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept. 

 

I'm so thrilled with my gift that I'm sure they'll all want one too!


LOL, niiiice!

Message 5 of 31
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Buyer filed return and sent back a "rock".

I really am considering sending this type of message out should this happen to me - and of course follow up by reporting buyer to Ebay and filing all the reports. If buyers think they are going to get away with it - they'll continue doing it.

 

Let them sweat it for awhile!

Message 6 of 31
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Buyer filed return and sent back a "rock".

The.Best.Response.Ever!!  

 

OP - you should send the response because that is exactly what the buyer accomplished - Mail Fraud!

Message 7 of 31
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Buyer filed return and sent back a "rock".


@tunicaslot wrote:

Dear buyer,

 

I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept. 

 

I'm so thrilled with my gift that I'm sure they'll all want one too!


Good one! I'd be tempted to include: They were so excited to be able to pull your fingerprints and DNA off that beautiful card you included.

Message 8 of 31
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Buyer filed return and sent back a "rock".

Op, that's terrible.

 

Imo, seems the instances of return fraud are increasing dramatically on the site. Had three switcheroos in the last 60 days - really pathetic stuff.  

Message 9 of 31
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Buyer filed return and sent back a "rock".


@markchristiariver_0 wrote:

Hi, sorry to hear this happened to you. You can file a complaint about it by calling eBay escalations. They can further assist you with it. To avoid scenarios like this in the future, once the return request is initiated by your buyer and haven't provided you any proof about their claim, you can let your 3 business days "make things right" pass and the next day, give eBay a call and tell them that you required the buyer to provide proofs but didn't send any so they can advise you on what to do next. Normally eBay doesn't requires buyer to provide any proof about their claim but if you tried your best to ask for it, eBay can consider that it's a false claim. It's worth giving a shot. Wish you all the best, hope this could never happen again.


eBay does not require the buyer to provide photos.

 

Calling eBay before accepting the return may well result in eBay CS escalating and closing the case in the buyers favor.  Calling eBay is almost the last resort, and would be done after the item is/is not returned.

 

@markchristiariver_0

Message 10 of 31
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Buyer filed return and sent back a "rock".

Ebay is great. You have to accept a return and the buyer send whatever and in my case less then half the item back and boom ebay says pay refund and when you don't because buyer didn't send back all items  a claim is filed with in minutes (actually a couple hours) they side with buyer as package delivered to you --they don't care what was in the package, so they ebay just sucks a FULL refund from your account. So Merry Christmas to buyers like this from ebay and Happy **bleep** New Year To Me.

 

Message 11 of 31
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Buyer filed return and sent back a "rock".

@benecentroll wrote:

Ebay is great. You have to accept a return and the buyer send whatever and in my case less then half the item back and boom ebay says pay refund and when you don't because buyer didn't send back all items  a claim is filed with in minutes (actually a couple hours) they side with buyer as package delivered to you --they don't care what was in the package, so they ebay just sucks a FULL refund from your account. So Merry Christmas to buyers like this from ebay and Happy **bleep** New Year To Me.

 

And please pray tell - what protections do you have on any of these other 3rd party venues? The only one I haven't tried is the river and if you look at their forums - they have the same problems. If you want control over your returns - then you start your own business - because a 3rd party venue can not manage returns - it will always be a he said she said and being sellers need buyers to make money - the buyers for the most part will be believed.

Message 12 of 31
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Buyer filed return and sent back a "rock".


@tunicaslot wrote:

Dear buyer,

 

I received your Christmas gift but unfortunately I haven't received my original item back yet. You're so thoughtful, I decided to share my story with the USPS Mail fraud unit, the Internet Crime Complaint Center and your local police dept. 

 

I'm so thrilled with my gift that I'm sure they'll all want one too!


I've took a screen shot.

 

If I ever need to use it, I will only have to change USPS to Royal Mail, and change center to centre...

Message 13 of 31
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Buyer filed return and sent back a "rock".

Excellent ad on too 🙂
Message 14 of 31
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Buyer filed return and sent back a "rock".

@threshold.sales.group - Mail Fraud is an option - look on the USPS site, if you can't find it, I'll post the link for you.  

Message 15 of 31
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