eBay

nwogen · ‎10-25-2022

I am really at a loss here as I made sure I did everything I was supposed to do, if anyone can help me with advice, I would greatly appreciate it.

I sold my cinema camera package for just over $3500 and had the camera tested before it was listed and it was in good working order, I also took pictures of exactly what I had shipped, however the buyer made a claim that the camera was not working and it was missing items. Now I got a message saying that they are going to deduct the money from my bank account and are not sending the camera back. eBay has said it is out of their control. It is a lot of money to me so I don't know what to do.

krazzykats · ‎10-25-2022

Your listing stated no returns.

KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998

12345jamesstamps · ‎10-25-2022

Sounds like a credit card dispute from their banking institution. Banks usually wins. Buyer can claim they do not recognize the transaction. It's just my thoughts...that maybe this is what happened. Giving the tracking number to the banking institution(theirs) might help. If it is their banking institution(credit card they used) you will have to deal with that. Once the bank gets involved usually it is out of eBay's hands.

dbfolks166mt · ‎10-25-2022

There is little you can do through eBay and the decision on the buyer refunds is as eBay stated out of their control other than them keeping their fees. There is a VERY high risk to sellers when the buyer files a chargeback under the premise of NAD. The CC company will almost always side with the card holder and they are not in the logistic business so they do not require the buyer to return the item. Not sure of your buyers history but the chargeback capability is becoming an increasing problem for sellers and not just on eBay.

About the only thing you can do is file a police report with the buyers local police department and potentially the FBI cyber crimes division. If the buyer has a history of repetitive behavior they may take some action. EBay has some seller protection from chargebacks but it is pretty lame. However, you may want to see if your situation falls under the protection.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

dbfolks166mt · ‎10-25-2022

Your listing stated no returns.

With a chargeback it generally doesn't matter to the CC company what the eBay policies or processes are. CC companies are not in the logistical business and will seldom require the buyer to return the item.

dbfolks166mt · ‎10-25-2022

Sounds like a credit card dispute from their banking institution. Banks usually wins. Buyer can claim they do not recognize the transaction. It's just my thoughts...that maybe this is what happened. Giving the tracking number to the banking institution(theirs) might help. If it is their banking institution(credit card they used) you will have to deal with that. Once the bank gets involved usually it is out of eBay's hands.

OP did not state the reason for the chargeback but suspect it is NAD or damaged rather than did not recognize the transaction. Unrecognized transactions are actually one of the chargebacks where the seller can often prevail but providing the correct documentation. If it's a NAD or damage the seller stands little chance.

fab_finds4u · ‎10-25-2022

When the buyer made a claim the camera wasn't working and missing parts you needed to immediately provide a return label and agree to refund when it's returned. Otherwise eBay or their credit card co will see your policy is no returns and they get a refund and tell the buyer they don't have to return it. No returns doesn't mean no refunds.

krazzykats · ‎10-25-2022

Then maybe the op could try calling the cc company and ask how to get the item(s) back.

Sometimes just playing nice can get great cooperation. 🤔

KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998

dbfolks166mt · ‎10-25-2022

Then maybe the op could try calling the cc company and ask how to get the item(s) back.

Sometimes just playing nice can get great cooperation.

That would be a possibility if eBay would release that information to the seller which they will not. They would be better served trying to contact the buyer and coordinate a return if the buyer will respond.

kensgiftshop · ‎10-25-2022

@nwogen

When the buyer said it wasn't working, did you tell them to return it for a refund?

Have a great day.

umoraski · ‎10-25-2022

I saw a case like this on Small Claims Court on TV - don't laugh. It was an Ebay case. The buyer got his money back, but the seller never received his item back. The Seller won the case because proper paper work was presented. I agree with you - too bad that people are so not honest. But this is the price for doing business.

dbfolks166mt · ‎10-25-2022

When the buyer made a claim the camera wasn't working and missing parts you needed to immediately provide a return label and agree to refund when it's returned. Otherwise eBay or their credit card co will see your policy is no returns and they get a refund and tell the buyer they don't have to return it. No returns doesn't mean no refunds.

This is a chargeback not an eBay NAD case and the rules are different. The CC company could care less about the sellers no returns in their listing, they never even see that. They probably care even less about any of eBay's policies or processes any more than they care about any other ecommerce seller.

nwogen · ‎10-25-2022

I reached out to the buyer but no response.

m60driver · ‎10-25-2022

@krazzykats wrote:
Then maybe the op could try calling the cc company and ask how to get the item(s) back.
Sometimes just playing nice can get great cooperation. 🤔

ROTFLMAO. The other person's cc company will usually not even speak to the seller. And being a new/infrequent seller, the OP was preordained to be scammed out of that camera package. The crime was Ebay allowing such a seller to list the item in the first place.