eBay

nelabute · ‎01-25-2018

Buyer is claiming the item (a coat) is not authentic which it is as I bought it in the office store. Buyer wants return the item and appears I then also need to offer international shipping. Aside from the whole thing was completely unfair and totally seems like buyer's remorse (Buyer didnt collect item for almost a month from the post office), seems I will be also losing £20 shipping costs. Buyer opened a case and Ebay gave me 5 days to resolve. So what is the "worst" that Ebay can rule? (other than told me to accept return?). Can Buyer still submit bad feedback? i have 100% positive feedback so far and never had to deal with dishonest Buyers so far.

takikawa4 · ‎01-25-2018

@nelabute

The worst ebay can do to you if you do not accept the return is to refund the buyer from your pocket, let the buyer keep the item, and give you a strike against your account.

Too many strikes and you won't be selling much longer. It only takes a few.

nelabute · ‎01-25-2018

thank you so much for such a quick response! and can a buyer still provide negative feedback on top of this? (this is all truely shocking, i was clearly a naive seller who never had a 'dishonest' buyer so far)

goodluckselling · ‎01-25-2018

@nelabute wrote:
thank you so much for such a quick response! and can a buyer still provide negative feedback on top of this? (this is all truely shocking, i was clearly a naive seller who never had a 'dishonest' buyer so far)

Yes buyers are entitled to leave feedback for the transactions. Nothing changes in this area. The question you have to ask yourself is this.

If I let the case go am I willing to lose the item and also have eBay refund the buyer?
Would I be better off issuing a return shipping label at my expenses and refunding the buyer when I receive the item back?

If you do nothing eBay will issue the refund to the buyer from your account, and they will also let the buyer keep the item. There is no question about this process. This is how it works on eBay.

If the cost of the item is not very much, I would just refund the buyer in full and have the case closed out. This will avoid eBay putting an unresolved strike on your account. This is the #1 worst strike you can get on eBay because it demonstrates your abilities to handle issues. eBay does not let you do this many times before they restrict or suspended your selling previleges.

Good Luck Selling!

jason_incognito · ‎01-25-2018

feedback shouldn't be your big worry.

You can rack up bad feedback day after day.

Rack up just a few defects and you're done.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

nelabute · ‎01-25-2018

Thank you to everyone! and I assume accepting refund and then appealing makes no sense either? (sorry still struglling to swallow my "pride" on that one!). I am a private seller that doesnt sell much so getting bad feedback not ideal

takikawa4 · ‎01-25-2018

You can try an appeal but chances are you won't win that, either. As for possible neg feedback, if you do get a neg, come back here BEFORE responding to it.

southern*sweet*tea · ‎01-25-2018

@nelabute wrote:
Buyer is claiming the item (a coat) is not authentic which it is as I bought it in the office store. Buyer wants return the item and appears I then also need to offer international shipping. Aside from the whole thing was completely unfair and totally seems like buyer's remorse (Buyer didnt collect item for almost a month from the post office), seems I will be also losing £20 shipping costs. Buyer opened a case and Ebay gave me 5 days to resolve. So what is the "worst" that Ebay can rule? (other than told me to accept return?). Can Buyer still submit bad feedback? i have 100% positive feedback so far and never had to deal with dishonest Buyers so far.

You're in the UK. Did you ship the item to an address in the UK? You are only responsible for return shipping from the place the item was originally sent to. If you sent it to a domestic address, the buyer may have used a forwarder, thus voiding their money back guarantee (MBG)

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

nelabute · ‎01-26-2018

No, I shipped the item to Lithuania and it was already a first sign of "difficiult" buyer as she/he wanted me to use their return labels and before that I had to weigh item for them etc - i.e. creating alltogether more work than if I just shipped it myself. I love how ebay says "we put you to square one" with the return....square one minus £20 for me on the item that costs £75! Ebay came back prior to 5 days they initially put the case on hold for ruling as you all suggested in favour of the Buyer. As you guys all said, it doesn't seem they even read the correspondence between me and Buyer etc. All very disappointing...