Buyer fails to receive item purchased. Tracking shows it was not delivered after two weeks in trans

[cthewanderer]

Buyer fails to receive item purchased. Tracking shows it was not delivered after two weeks in transit.

[heckofagame · Accepted solution]

Has the buyer opened an item not received case? 

[cthewanderer]

No, the buyer has not opened an item not received case

[heckofagame]

There have been significant delays with shipping lately, so hopefully it starts to move. 

[vintagecraze50]

USPS is really starting to screw up again in some areas. The Memphis Distribution Center is a mess I have heard lately and probably other distribution centers.

[dolcetreasures]

Opa Locka distribution center serving Miami is a disaster. 

[drarnold]

I have the same problem. I shipped an item USPS ground on 6/22/4 from GA to WA state. It went as far as Salt Lake City then back to Atlanta GA where it’s been sitting for 4 days. The link to report a missing package on USPS doesn’t work. Regan once said something like anything the FEDS run gets screwed up. This proves he’s right with mail and package delivery. GA was recently rated last in the country for mail service. 

[a_c_green]

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@drarnold wrote:

I shipped an item USPS ground on 6/22/4 from GA to WA state. It went as far as Salt Lake City then back to Atlanta GA where it’s been sitting for 4 days. The link to report a missing package on USPS doesn’t work.

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For the usual Shipping methods (e.g. Ground Advantage or Priority), you cannot file a missing mail report until the item has gone unscanned for at least 15 days. Four days without a scan is not all that unusual. I would expect the package to resurface any day now.

On the plus side, such as it is, Missing Mail claims (for free coverage of up to $100 in value, plus postage) are the easiest to win, since the USPS' own tracking will show that they had it, then they lost it.