Buyer didn’t read description and is asking for refund

[us_puj6]

Buyer didn’t read description and is asking for a refund. I am happy to return partial refund because of the mistake and the price they paid is high.
Is that an acceptable action or do I have to accept the return? See pics for my listing. 

 

 

[art_primo]

I always refund the buyer once I receive the item back and just relist the item. It's much easier all around that way. Anything else isn't worth the hassle. Keep it simple.

[*madison]

I've looked at the actual listing and it's misleading, the main pic is a pic of a Mug, and you have Mug in the title.

You should ask the buyer to return the item for a full refund, and you pay return shipping.  I think the buyer has grounds to file a NAD.

This isn't the buyers fault..

[tekworld1]

Exactly eBay will side with the buyer..