Buyer did not pay

[fashionbug1]

I have a buyer who has not paid after four days I have sent three invoices with messages asking if there was something wrong. No response what do I do now ? They only have a 3 next to their user name so it seems they are’s new to eBay? 

[714ricki]

If you feel that the buyer has had ample time to pay, then open up a buyer didn't pay request in the order details. Ebay will send the buyer a couple of final reminders & then after a few days you will be able to cancel the transaction & get refunded for any fees applied your account. This is very common. Therefore, don't worry too much about it & relist the item when everything closes.

Good luck!

[reallynicestamps]

Next time this happens, don't send any additional invoices or Messages. EBay billed him and unless your Seller Hub-> Orders tells you to, you don't need to do anything.

Also in future, since this upsets you, use Fixed Price/Immediate Payment Required and your item will remain unsold and visible until someone actually coughs up the cash.

For this transaction- After 96 hours (48 if you are US-based) you can open an Unpaid Item Dispute from the Seller Hub  or from the Resolution Centre. This is entirely automatic and requires no human interaction. If the buyer does not pay within the following 96 hours, the transaction is void, you get any fees back and the deadbeat gets a Strike.

Again in future, you can set up your Selling Form so that eBay will automatically open the UID after 96 hours and close it immediately-- faster than you doing it manually.

New or experienced makes no great difference to whether or not a buyer follows through.  Immediate Payment Required does.

Oh and you can add him to your Blocked Bidder List. And you can opt to Block bidders with UID Strikes through your Seller Preferences/Buyer Requirements.

[itsjustasprain]

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@fashionbug1 wrote:

I have a buyer who has not paid after four days I have sent three invoices with messages asking if there was something wrong. No response what do I do now ? 

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On the 5th calendar day from the day of sale you can cancel the sale with the reason of 'Buyer did not pay' and the deadbeat gets an Unpaid on their record. Add them to your Blocked buyer list as well.

https://www.ebay.com/bmgt/BuyerBlock?

If you want you can also have deadbeat buyers automatically cancelled 96 hours from the time of sale so that you do not have to wait around staring at the calendar. You can set that up here: 

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

[kensgiftshop]

@fashionbug1 

On day 5, cancel the order for nonpayment.

https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136

[pburn]

Just clarifying the above post.

eBay's new unpaid item resolution involves waiting four complete calendar days for payment. On the fifth day, you may cancel by selecting "buyer didn't pay." If that cancellation selection does not appear, the buyer's time has not run out yet--the option doesn't appear until the four calendar days have passed.

Your cancellation option may already be set for eBay to automatically cancel these unpaid transactions. Read all about it here:

Resolving unpaid items with buyers 

In addition, EVERY TIME YOU SENT THAT BUYER AN INVOICE, THE FOUR CALENDAR DAYS STARTED OVER AT ZERO. So the buyer no longer has four full calendar days from the date of purchase, s/he has four full calendar days from the date of the last invoice. Remember that for next time.

[vam194169]

Fees are not collected until the buyer pays.I would just relist after the 3 day.

[fashunu4eeuh]

Hi, it is possible the new buyer isn’t up on eBay’s processes.

But on the fifth day after the sale, sellers can cancel the transaction for non-payment. This gets your eBay fees reimbursed and gives the non-payer a strike on their account. (Savvy sellers have their Buyer Requirements set to block buyers who have more than two strikes in a year.)

One thing—I would advise against sending multiple invoices in such a short time. It is unnecessary, as eBay already has that activity covered, notifying a buyer with reminders to make payment. Multiple payment demands in a short time frame can needlessly irritate a buyer.  Most know eBay allows four days to pay. Altho in this case, it could be the buyer is just unfamiliar with what eBay expects.

Either way, you can cancel the transaction on day 5 and relist your item. Be sure to consider putting the non-payer on your block list to prevent a repeat.

[buyselljack2016]

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@vam194169 wrote:

Fees are not collected until the buyer pays.I would just relist after the 3 day.

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Not the correct way to do it.

and then if it sells to someone else, and the 1st buyer also pays what will the OP do?

If it happens, the OP then takes an out of stock cancel defect on their account.

[pburn]

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@reallynicestamps wrote:

For this transaction- After 96 hours (48 if you are US-based) you can open an Unpaid Item Dispute from the Seller Hub  or from the Resolution Centre. This is entirely automatic and requires no human interaction. If the buyer does not pay within the following 96 hours, the transaction is void, you get any fees back and the deadbeat gets a Strike.

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In the U.S., it may be just a bit different from the way it works in Canada. Not that big an issue, but . . .

If nonpayment cancellations are being performed automatically by eBay, they are processed at 96 hours; however, if the cancellations are being performed manually by the seller, the option will not show up until the fifth calendar day. 

Tyler from eBay in this post:  

"I think the distinction to make here is manual open vs automatic open. 

A manual cancellation for non-payment can be sent on the 5th calendar day without payment. If a member has their 'automatic' preference turned on (the old 'Unpaid Item Assistant') those preferences carried over, so for (redacted) the notice was sent after the 4 days (to the minute)."

[nobody*s_perfect]

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@reallynicestamps wrote: ... After 96 hours (48 if you are US-based) you can open an Unpaid Item Dispute from the Seller Hub  or from the Resolution Centre. This is entirely automatic and requires no human interaction. If the buyer does not pay within the following 96 hours, the transaction is void, you get any fees back and the deadbeat gets a Strike.....

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That advice is completely obsolete for both US and Canada. Here are the current Help pages which explain how to cancel transsactions that have not been paid for after 4 days.

 
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137 

https://www.ebay.ca/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&quer...

[nobody*s_perfect]

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@pburn wrote: ... EVERY TIME YOU SENT THAT BUYER AN INVOICE, THE FOUR CALENDAR DAYS STARTED OVER AT ZERO. So the buyer no longer has four full calendar days from the date of purchase, s/he has four full calendar days from the date of the last invoice. ...

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There have been recent posts which indicate that this is not the case. Is there a Help page which explains this re-set policy?

[fashunu4eeuh]

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@vam194169 wrote:

Fees are not collected until the buyer pays.I would just relist after the 3 day.

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Hi, @vam194169 the final value fees are collected at the time the sale takes place, not when the buyer actually remits. From the policy:

”We charge one final value fee when your item sells, and you don't have to worry about third-party payment processing fees.”

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822

[pburn]

@nobody*s_perfect 

I'm not sure whether it's addressed in a help page. Would it shock you if it isn't? 😁

Here's as close as I can come for documentation in support of my post:

New UPI Process ... can't get it to work past the 4 day mark?!? 

But, just in case, let's see if tyler@ebay is available this week to confirm whether the four-day time frame is affected by sending invoices. Maybe the above link is obsolete, and I missed an update.

If Tyler's not available, maybe jasmen@ebay or velvet@ebay could help. In the meantime, I'll keep searching my bookmarks . . .

[a_c_green]

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@pburn wrote:

@nobody*s_perfect 

I'm not sure whether it's addressed in a help page. Would it shock you if it isn't? 😁

Here's as close as I can come for documentation in support of my post:

New UPI Process ... can't get it to work past the 4 day mark?!? 

But, just in case, let's see if tyler@ebay is available this week to confirm whether the four-day time frame is affected by sending invoices. Maybe the above link is obsolete, and I missed an update.

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I remember that discussion from last year, which went on in several topic threads (and I think in at least one Weekly Chat as well). My thought at that time was that sending an invoice probably did reset the payment window timer, since it wouldn't make much sense to send an new invoice whose payment deadline is actually that of the previous invoice (or the original time of sale, if no invoice has been sent previously).

That aside, another reason for not sending invoices that I have not seen mentioned here yet is that it will lock in the Shipping cost for sending to the buyer's eBay address only. If the buyer sends payment but includes an alternate Ship-To: address somewhere else, the Shipping that you billed for on the invoice may not be enough to get it to the new destination address, and you cannot go back to the buyer for more. (Buyers are free to select any destination address at payment time, as long as it's not an area to which you do not ship, as shown in the listing.)

Thus I would not send an invoice unless it's required for some specific reason, such as a Combined Shipping request or a pricing change to which both seller and buyer have agreed, because the total on the invoice will become the new total for the buyer to pay, regardless of destination.