08-11-2021 04:12 PM - edited 08-11-2021 04:14 PM
Hello,
Sorry to be a burden, but it's always the one of, first time issues that give me pause.
Just got this in payment notes from a buyer:
Buyer: "Thank you for accepting my Best Offer! I would appreciate your shipping this mouse in a cardboard box with padding to protect it from the rigors of the postal system. Please do not include any batteries. PayPal and eBay no longer include the seller's email address with their routine messages after a sale. Please include your email address inside the package. Your consideration is appreciated."
Item in question was a small wireless computer mouse, sold for $7. I have no issues with their packaging requests, but their demand for an email address is unacceptable. This person likes to leave a lot of "positive negatives" for sellers, but that's its own issue. I called Ebay, they told me not to provide this with the package, and to educate the buyer.
I replied:
Me: "I am happy to comply with your shipping requests. I package things very well anyway, so that's not a problem. However, Ebay's member-to-member contact policy does not allow members to exchange things like an email address. If there is a problem, you may of course contact me through Ebay's messaging system."
Them: "Thanks. Just to clarify, eBay's member-to-member communications policy applies solely to those communications that occur when using their messaging system. eBay has no authority to restrict your communications with anyone when their facilities are not being used. You can include the requested email inside the package without violating any eBay policy."
I could reply again, but at this point, they're basically demanding that I provide my email address as part of the transaction process and service. There is just no valid reason for this. I'm just not sure if this falls under the abusive buyer policy.
P.S. I've already blocked them from buying anything else, for what little to no good that's going to do.
08-11-2021 06:24 PM
@chapeau-noir wrote:
@slippinjimmy wrote:22 years on eBay, essentially every buyer I've ever had was given my email and telephone number.....it's right on my packing slip.
But this seller doesn't care to do this, doesn't matter how many years you or they have been here.
ETA: i.e., business done on eBay remains on eBay.
Of course it's a personal option and there is no right or wrong.
I can accept and understand "I like my privacy, I never give out my info" but not so much "buyer must be dishonest and up to no good for asking" (or "demanding" as the OP apparently sees it).
08-11-2021 06:50 PM
@venutian01 wrote:I spoke to Ebay again, and they acknowledge that they're violating Ebay's policy by continuing to insist I provide it. They even told me I had a right to cancel the transaction, but of course if I do that, I have no way to prevent this person from using another account to buy from me..
If you block them, it is a policy violation for them to buy with another id.
@venutian01 wrote:..As far as positive negatives, exactly, they tend to frequently leave a positive (green) with a negative rating/comment. I should have used the term false positive.
If they make negative comments, but leave a positive rating green rating, this is not against policy. However if it's green positive, I doubt anybody will read the comments anyway.
If they consistently leave a positive green rating with low star ratings this can also be a violation. Although, I am not sure what action is taken.
Just report any violations and forget about it.
Report an issue with a buyer | eBay
It is good to have an email set up specifically for eBay. Just find an email site that you can easily switch from your main personal email to any other email easily. Many sites allowed you to setup multiple emails. I also like to have another email address for providing to websites, businesses, etc. so my personal email does not get flooded with junk.
08-11-2021 07:33 PM
@slippinjimmy wrote:
@chapeau-noir wrote:
@slippinjimmy wrote:22 years on eBay, essentially every buyer I've ever had was given my email and telephone number.....it's right on my packing slip.
But this seller doesn't care to do this, doesn't matter how many years you or they have been here.
ETA: i.e., business done on eBay remains on eBay.
Of course it's a personal option and there is no right or wrong.
I can accept and understand "I like my privacy, I never give out my info" but not so much "buyer must be dishonest and up to no good for asking" (or "demanding" as the OP apparently sees it).
I don't think this buyer is up to anything nefarious, they strike me as a dot the i's and cross the t's sort of person, but taking communication off eBay for a specific transaction to me is not a great idea, for the sake of continuity if nothing else.
IAC, If they wanted to write to me at my email, they'd be a long time in getting an answer - eBay emails go to an old email address I never look at. If eBay wants to get hold of me, they know my ID.
08-11-2021 08:32 PM
Dear slippin,
I am sorry for my demeanor, and I understand what you are saying.
I've always, always been a vey casual seller who only sold a few items a week, if that. It was personal use property, or stuff on behalf of a friend/family member. In all that time, I never intentionally included my email with the packing slip. I understand fully why a more dedicated seller would want to, but I didn't, because I was using my private, personal email. Even that one, I almost never check anymore. Anyone that knows me and needs to reach me IRL, has my number, and if someone on ebay needs to reach me, well they can send a message through Ebay. Anyone or anything that doesn't fall into those two categories, don't care. Maybe I missed out on that one time someone really did want to send me a bunch of money? LOL
So in 21 years, this really was the first time I ever had a buyer ask me to include it. And like I said, that part gave me a "huh?" moment, but then even when I tried to politely decline, under the auspices of Ebay policy, they continued to insist anyway. Now, to me that IS weird. The first request, ok, but to continue asking a second time?
When I'm dealing with someone who leaves LOT of these soft negatives, I feel like I'm in a situation where if I don't do what they're asking, I'm going to get my DSR or feedback dinged. Even though I'm not required to. Kinda makes it feel like a demand to me. It's not one thing, it's picture that it's painting, since many of their positives talk about getting full refunds.
You're a buyer. You've just purchased a $7 item from a top rated seller with perfect DSRs, with enough sales volume to have been a title we're not allowed to say but that was just recently discontinued. There isn't any problem with the item to resolve, since you only just paid. The seller has sent you a polite note explaining they will definitely package your item with care, but indicates they do not wish to include their email. Your reason for asking for it a second time is?
...and scene. GO!
I'm being sincere, I'm open to an explanation that genuinely helps me understand the mindset of someone who is insisting, twice, on an additional source of contact with a seller over a $7 item.
08-11-2021 08:49 PM
As a matter of course, i include my contact info in my outgoing packages. However, I completely understand those seller reasons for not doing it.
The reason why i do is that I believe some transparency is needed to build trust with buyers when selling online. The anonymous nature of this selling world leaves much to be desired when building connections to existing buyers. So sharing my business contact info may help create an environment for repeat business to occur.
Overall my take on this is a bit different than the OPs. The communications from the buyer seem polite and not demanding. Once a transaction has taken place, seller and buyer are no longer forbidden to share contact info, according to eBay policy. The second message was meant to reassure the seller that it was not a violation to share an email. I did not read it as pressuring the OP to provide it.
I see no eBay policies being broken here by this buyer’s request. It was a request, not a demand. Just a varying opinion.
08-11-2021 09:35 PM
Thank you but no thank you. Couple of things. 1. I don't sell any thing for less than $15. And the items that I am selling for $15, are just to get rid of them. I have learned the hard way, that people that ask 100 questions, are cheap, don't really want to buy the item, and need to get it cheaper.
Sorry, but its my experience. I have sold items at the $100 - $2000, and this buyers don't ask any questions. They leave positive feedback, and are extremely happy that they got what they purchased. And even go on about educating me about what I sold them, I am even extremely happy that they loved the purchase, and that they are giving me information that I was not able to find on my own, and that I can put the information in the future if I am selling the same item.
08-11-2021 09:46 PM
If this buyer leaves you "positive negative" feedback, you should be able to reply to it. Make your reply professional and concise, so you present yourself well to potential buyers scanning your feedback.
08-11-2021 10:24 PM
Mountain out of a mole hill. Back when I used to buy on ebay I would get business cards inside dozens of packages every month. I won't write what was on the business cards but use your imagination.
08-11-2021 11:48 PM
To fashunu4eeuh
It's important to read a varying opinion and perspective. Whether I agree or disagree, and I'm not saying either, it helps in the same way that getting a second pair of eyes can help see a solution that you're not otherwise seeing. At the very least, it certainly doesn't hurt anything. It can never hurt to have more information or perspectives.
That said, I feel like my ebay profile information, the final sentence in my listings, and my feedback and DSRs should provide enough transparency, at least for the price range in which I am dealing. Were I buying/selling higher end items, perhaps I would feel differently. That's not an experience I have, so I just can't provide an honest assessment on that price range. Definitely need to transition out of the smalls, long term, if I'm still around.
If they had ended the last sentence with "You can include the requested email inside the package without violating any eBay policy. However, if you are uncomfortable providing your email, I will understand".
That would have helped. That's how I would have phrased it. I purchased an item with BIN from a seller this evening, and also sent a best offer on another item. I then sent them a message saying "I'd like to buy this and come to an arrangement, but I respect your time and your decision either way, and hope you have had a nice day." I wanted to give them an assurance that if they wished to decline or send a counter offer, it's cool. I didn't want them to feel any kind of obligation or pressure.
Beyond that, and this isn't addressed to a specific person.
Next year will be the first time I'm going to have to put all this stuff in my taxes, keeping spreadsheets of purchases, sales, gross, net, expenses, etc. I'm not a business, I've never run a business or operated as one. I've had plenty of experience selling, but it was spread out over 20 years, over many changes in rules, tos, and wildly different environments here. It was always just the odds and ends. Up until recently, I was sitting in a doctor's office 2-3 times a week, every week, for about 3/4 of a year. They put me on meds and therapy because I was a hair away from ending myself, so I didn't plan to be where I'm at now. I've shipped more items in the past 3 months, than I probably shipped in all of 2010-2020 combined. I don't have a business phone, a business email, business cards. I work almost 7 days a week, I get 3-4 hours of sleep, and I'm trying every day to just survive another day, so I haven't yet got all my ducks in a row in terms of operating "like a business". I know I need to work on it, but I didn't want to have to work on part of it this evening, and yet I must.
I package super carefully, I take lots of photos, I try to be honest in my descriptions and point out flaws, I ship same day or next day, I answer any questions, resolve any problems. I try my best to be attentive, professional, and courteous, even when sometimes the other person is not. If an item is lost or damaged, I make the buyer whole, then hash it out with the carrier. I try to be a responsible seller, and I feel like my seller ratings reflect this. So when someone asks me twice to include my email address in the package of this $7 item, without even offering a reason why they feel they need this, perhaps you can please understand why part of my brain is going "Can I please ship the item. Huh? Just let me do my job, I'm really good at it".
P.S. When they start off by saying "PayPal and eBay no longer include the seller's email address with their routine messages after a sale. Please include your email address inside the package". One can wrap this up in whatever flowery pleases and thank you that one wants, but to me, that's a tacit admission that they know that I am no longer required to give this information, but they're going to continue asking for it anyway. Which kind of defeats the whole point of Ebay no longer providing it by default eh? That would have been like, during the don't ask don't tell days of the military, if all the recruiters and superiors said to people "The form no longer requires you to indicate your sexuality, so can you please write it down on this piece of paper and give that to me, k-thanx".
Not trying to be combative with anyone btw, just explaining where I am coming from. If I'm coming across as hurtful or mean spirited, then I do apologize for my failing.
08-12-2021 12:08 AM - edited 08-12-2021 12:10 AM
@venutian01 If you don't want to give the info, and it is not necessary, then that is your prerogative. I don't even see why you need to explain. Again, I would simply encourage my buyer to contact me through eBay.
We're vendors on a managed marketplace, not running our own websites.
08-12-2021 12:25 AM
@chapeau-noir wrote:@venutian01 If you don't want to give the info, and it is not necessary, then that is your prerogative. I don't even see why you need to explain. Again, I would simply encourage my buyer to contact me through eBay.
We're vendors on a managed marketplace, not running our own websites.
As a side note a valid email address/cell number is required for Intl shipments(specifically now for VAT applicable countries) so customs is able to message a buyer if there are taxes owed or issues with a delivery address. It's also been a requirement for courier shipments (Fedex, USPS etc) for years. Yes, you can include a generic or your own info but there could potentially be the risk of delays or items being returned at the sellers expense. So in theory something the eBay should be including to satisfy international customs.
From the Danish Postal Service website regarding VAT collection: For reference purposes.
Similar information available on the UK's Royal Mail website.
Custom information in regards to Brexit | PostNord Pay special attention to:
-Lotz
08-12-2021 12:25 AM - edited 08-12-2021 12:26 AM
I agree, a buyer does not get to demand something that is not required by eBay.
Send the item, without the email - you have explained your position clearly - if this tool gives you a neg, I would kick and scream to eBay and show messages for removal (thru Facebook not CS) because I would claim it was retaliatory.
08-12-2021 12:27 AM
My cheapest item is $10 and I make sure I am never the cheapest.
08-12-2021 12:38 AM
I just realised you are a new seller, a buyer asking for these details may be trying to protect themselves as they see it....but if that is the case I think for a $7.00 item I they are being a little over cautious LOL
08-12-2021 01:17 AM
>I've already blocked them from buying anything else, for what little to no good that's going to do.
Why would you do that?
When eBay's paranoia destroyed any utility of their packing slip printing page, I just cobbled together my own and include my email and phone number