Buyer complaining about defect, and the item hasn't even shipped yet

[plumbingspecials]

Buyer contacted me saying the bowl has a dent (I didn't sell him a bowl, I sold him a faucet), and asked if he can expect compensation. Funny, since I still have the item in my warehouse waiting for UPS pick-up today.

Can I expect that when he receives MY item, he's going to pull the same thing? 

I already blocked him, and I believe he has several user accounts because his name is similar to a buyer I had several months ago in which he tried filing false SNAD and got caught. 

Just love when they trip up and give themselves away.

[emerald40]

Contact him and ask if he may have confused you with another seller.

[calntom]

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@emerald40 wrote:

Contact him and ask if he may have confused you with another seller.

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I had the same happen. Buyer opened a case on my item by mistake. I never sold him the item he was describing. I contacted the buyer and he closed the case. Buyer had just clicked on the wrong item. 

[plumbingspecials]

I suspect that is what happened, and I did send him a message stating that I thought he might be asking the wrong seller for compensation.
But I fully expect another message from him in three-four days...

Same M.O. as the previous guy with a very, very similar name.

[emerald40]

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@plumbingspecials wrote:
I suspect that is what happened, and I did send him a message stating that I thought he might be asking the wrong seller for compensation.
But I fully expect another message from him in three-four days...

Same M.O. as the previous guy with a very, very similar name.

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If he does try to file call ebay and ask if they can link accounts.

I did with one buyer playing games on two accounts and while they would not tell me if it was the same person, both accounts were soon NARU'd.

[pikabo-icu · Accepted solution]

I would save that message..

If he does try partial fishing or opens a case, perhaps you can use this to your advantage..

Premeditated Seller Assault. LOL 

Not really a laughing matter tho. 

[southernfriedbelle]

Well... What do YOU think? Too bad you can't get him to cancel the sale on his own. Looks like an SNAD getting ready to happen, IMO. 

[plumbingspecials]

Yes, and his wording was very crude and rehearsed. I think he knows I am on to him, but my finger is on the report button, nevertheless.
Definitely a partial refund scammer (PRS).