Buyer claims he didn't receive item, he closed case now wants to say INAD

[acofitteds]

Buyer first left negative feedback for an item I sold says it wasn't new. Then a few weeks go by and opens up a claim stating he did not receive the item whatsoever. I believe he deleted the feedback and closed the case on his own and now opened up a new claim saying the item is not new, item not as described. What will be the outcome of this case? I reported the buyer seems like he is trying to scam also contacted eBay they said they would assign a specialist to this but have yet to hear back from them. Buyer also seems to have bought the same item from the name brand eBay store (checked his feedback his most recent feedback is from that brand store) , possibly trying to pull a switch scam just based on what I see. 

[ebooksdiva]

Buyers can’t delete feedback, sellers either send a feedback revision request to the buyer or ask eBay to remove it.

The feedback may have been removed when the buyer closed the INR. 
If your buyer has opened a not as described case you should accept the return, issue a return label so the buyer can send back the item, when you receive your item back you must issue a full refund. 
What the buyer bought from someone else is irrelevant. 

[dbfolks166mt]

     First and foremost don't put any stock in what customer support tells you. They will simply tell you what you want to hear to get you off the phone, including lying to you. If they did not give you a case number there is no "specialist" assigned to this and you will never hear back from them. 

    The outcome will be based on how you respond to the NAD claim, which it is in your best interest to do. I would simply accept the return, issue a return shipping label and refund the buyer when you RECEIVE the item back. You can only hope you get back the same thing you sent. NEVER unilaterally refund before you have the item back unless you allowing the buyer to keep the item and even then eBay will handle the refund. 

     If you do not respond to the claim after 3 days the buyer can ask eBay to step in and they will for sure rule in the buyers favor, fully refund them, still charge you the FVF's and you will get a ding to your metrics for failing to resolve the case without eBay intervention. 

[kensgiftshop]

The outcome will be the buyer getting a refund.

You have to decide if you want it returned before you refund.

[tammiegoldenhair]

There seems to be a current scam that sounds like what is happening to you . The buyer will immediately leave some kind of bad feedback . I believe they are looking for a partial refund , if the bad feedback dosent do it they will then move in to a not as described return again I believe looking for a discount . I have had five of these in the last month. In the  end they didn’t send the item back. This makes no sense other than to work the system . I encourage sellers  to limit the partial refund practice as I think this is spreading in social media as a “thing” and a way to recieve discounts on perfectly good items . We as the selling community need to be diligent in not creating bad buyers as eBay  seems to be looking the other way on these issues .