Buyer cannot purchase from their address in Spain even though Ebay GSP is enabled

[wegyu-collectibles]

I have an item for sale with GSP on and no exclusions, but the buyer is getting errors claiming the item won't ship to Valencia, Spain. Is there something wrong with the listing?

https://www.ebay.com/itm/305848734451

[reallynicestamps]

Do you have the option to automatically Block bidders with two or more Strikes?

The GSP  on dotCOM was run by Pitney Bowes, but their US business just went under.

While the GSP is still available to UK sellers, there may be some problems using it while the business recuperates.

DotCOM has been using eIS for some years now, are you signed up for that, or only for GSP?

[marnotom!]

The listing says that the item is being handled by eBay International Shipping, @reallynicestamps, so I'm assuming that the seller is just misspeaking themselves.

@wegyu-collectibles, in addition to RNS's suggestion that a buyer requirements block may be at play, another possible reason for the problem could be that the buyer's shipping address is a post office box, which eIS doesn't handle.  There's no error message programmed to reflect that, as far as I know, so the buyer would get a "does not ship to Spain" error message instead.

[slippinjimmy]

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@wegyu-collectibles wrote:

I have an item for sale with GSP on and no exclusions, but the buyer is getting errors claiming the item won't ship to Valencia, Spain. Is there something wrong with the listing?

https://www.ebay.com/itm/305848734451

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GSP (now eBay International Shipping) is not enabled for that listing, it does offer Direct Shipping via USPS.

[pjcdn2005]

Keep in mind that you will should have signature confirmation for that item in order to qualify for seller protection if the buyer claims item is not received.   First class international does not have that option. 

[dbfolks166mt]

     As  slippinjimmy  mentioned EIS is not available for that item. However, it looks like you have it setup to ship directly using USPS First Class Package International however the limit on that type of package with regards to value is $400. 

     Not sure why EIS is not available for that item it is for several of your other listings. It may have something to do with the value of this item. You may want to check the eligibility criteria.  

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin... 

[marnotom!]

That’s weird.  I could have sworn the listing said “eBay International Shipping” when I viewed it on the app a few hours ago.

I guess I could have been directed to a similar listing and not been paying attention.