Buyer asking for delay in shipment

[jinglejingle2]

I have a repeat buyer that is going away from 12/17/23 to 12/30/23.  Buyer has asked I not ship item (s) until 12/30.  How do I fulfill the wishes of the buyer and not get notice from Ebay that I am late in shipping the items out?  

[bamorris]

Tell them eBay measures your metrics on how fast you ship and they should consider putting their mail on hold with USPS. They can make the request on the USPS website to put their mail on hold.

[umoraski]

I had the same request a while back and called Ebay to find out if I could delay the shipment requested by the buyer.  Ebay told me  "of course" and they said they would make a record of my delay.   Well I checked my  dashboard a couple of months later, thinking I would have a clean record  and did notice a ding from shipping that item late.  

[janet9988]

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@jinglejingle2 wrote:

I have a repeat buyer that is going away from 12/17/23 to 12/30/23.  Buyer has asked I not ship item (s) until 12/30.  How do I fulfill the wishes of the buyer and not get notice from Ebay that I am late in shipping the items out?  

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You take the ding or ship out on time.

A buyer could easily win an item not receive claim if you cant deliver by the estimated delivery date.

So the buyer can easily get the item for free if they open up an item not received claim after you shipped it late.

[hartungcards]

Ship the items right away and tell them they can't leave until their items arrive.  You may also suggest they plan ahead a little better next time, because you're not running a rent-free storage facility.

[bamorris]

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@hartungcards wrote:

Ship the items right away and tell them they can't leave until their items arrive.  You may also suggest they plan ahead a little better next time, because you're not running a rent-free storage facility.

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Maybe consider a break from the forums if you struggle offering helpful advice here...

Just a suggestion. Have a great holiday.

[hartungcards]

It was just a suggestion.  You have a marvelous holiday as well.

[susanb1872]

From the dates you provided it looks like the buyer has already gone out-of-town and may not have had their mail held at USPS. Another option is to cancel the sale due to "buyers request" and tell the buyer you will relist it when they come back.

[mtgraves7984]

I would hope your repeat buyer would understand the metrics 'thang', so I'd pick 'Cancel and Relist Later'.

[theteamsetguy]

@hartungcards ,

Both great suggestions. Why can’t others come up ideas like that?

[inhawaii]

Tell the buyer you'll cancel the sale at their request and they can re-purchsee the item again when they're ready ... like they should have done in the first place.

[theteamsetguy]

@jinglejingle2 ,

I would print the label and just hold the shipment. I would also message the customer and let them know you’re more than happy to do it this one time due to getting dinged by eBay for late shipment. Remember to thank the buyer for their repeat business. 

Getting one ding is not going to be an issue unless you already have a bunch of them. Its more important to keep a repeat customer happy as bug.

[rugerskick]

This is exactly how I got my one ding on my account.  Exactly the same way.

[rugerskick]

No they cannot, if there is am email trail of them asking you to delay shipment.

[rugerskick]

I think if they are gone for 2 weeks like this person will be, suggesting they have usps hold their mail is the nicest suggestion to offer them because it will protect all their mail over this time period for them.  Then you can ship out normally.