Buyer asked to cancel and left negative

[dannydigital76]

I sold an item, buyer asked to cancel right away and he left me a negative as soon as he could saying "Tried to fool myself."

What can I do?

[juki1146]

If a buyer requested a cancellation and left a negative comment, try communicating with them to understand the issue. If the problem persists, consider opening a case in eBay's Resolution Center, politely ask for feedback revision, and respond professionally to the negative feedback on your profile. Maintain a calm and courteous tone throughout the process.

[dannydigital76]

Thanks, I reached out to the buyer and eBay. Hope they can help. Thank You.

Dan

[ebooksdiva]

Try this…Click this link Request to remove feedback 

In the comment box explain that the order was cancelled per buyer request.

[dannydigital76]

I did. They removed the comment but left the negative.

I'm trying to email.

[kensgiftshop]

The item is listed as New With Box, but your description says Not Box?

Does it come in the box or not?

Maybe that's what they are talking about it, trying to fool them.