Buyer angry that coupons don't work on best offer sales, can't manually issue discounts on invoices

[westchestervillage]

Have a very troubling buyer who bought over 100 dollars worth of stuff and it was all on best offers which was reduced from the original prices.

Upon sending her the invoice, she got mad that she can't use the 20 off 100 coupon we have in our store. We told her it doesn't work on best offers (not our choice really, its the terms of the coupons set by this site) but we were willing to accept the coupon nonetheless and then realized we couldn't take off $20 from the invoice. So we told her the situation.

So we told her we could refund her $20 after she pays and she threw a fit saying she wants to cancel the whole thing that she doesn't trust us refunding her $20 after she pays, she wanted to pay $80 something and not $100. We were like, we understand but the site won't accept the coupon because they were best offers and we can't manually reduce it by 20 on the invoice. So we can refund you 20 manually and she didn't trust us. lol

So we just blocked her, we tried helping her.

We thought that was the end of it.

So today, another user name bids on two similar items of a set were selling and we're thinking its a new buyer but its her again using a different user name. I thought a block, blocked all the users registered accounts?

So she bought two items this time with this other account and we sent her an invoice, this time its for about $40.

We just don't want to deal with this person, we thought blocking them, blocked all their accounts?

Anyone experience the same thing?

Some buyers are kinda crazy man, we try to help them (as our feedback shows) and they go nuts as if we're robbing them. Its kinda weird.

In the end, we wish they allowed us to send manual discounts on the invoices as well. It would have solved all this immediately but I really blame these buyers who don't understand or are overly demanding.

Had another different buyer today tell me that he will pay $10 max for my $75 item because $75 is available brand new (its not) and that $10 is what it's worth. Nobody is selling it for $10 at all. Instant block, lol.

[wastingtime101]

---

@westchestervillage wrote:

So today, another user name bids on two similar items of a set were selling and we're thinking its a new buyer but its her again using a different user name. I thought a block, blocked all the users registered accounts?

---

Cancel her bids. Block the new ID. Report the new ID. Use the reason "buyer demanded something not included in the listing" choose the most appropriate options from there, then in the comments write that buyer circumvented your block and her other ID is [username].

[ebooksdiva]

I had a buyer who let an offer I sent to them expire. The buyer bought the item, then messages me throwing a fit because the price they paid didn’t include the discount offer that was sent to them it was through “interested” buyers. I tried to explain to the buyer that offer expired and I could refund the difference, No they wanted me to cancel as the buyer didn’t trust that I would honor my word. I canceled the order and blocked the buyer.  
I wonder if we were dealing with the same buyer? Lol 

[ms.rodriguez*]

I would cancel these new sales and email the buyer that tell them that if you block an ID, the buyer can not come back and re-buy with a new ID.   Tell her that you will be reporting her to ebay and do it. Save the emails that they sent just in case they post a negative.   As for the other, do NOT even respond to an insulting offer, just block them.  

[wastingtime101]

---

@ms.rodriguez* wrote:

email the buyer that tell them that if you block an ID, the buyer can not come back and re-buy with a new ID.   Tell her that you will be reporting her to ebay and do it. 

---

A buyer that's already shown they're willing to circumvent the block may respond unfavorably to being poked in such a manner, like getting their friend Chuck on the other side of the country to make some malicious purchases that the OP can't tie to the original offender.

I tend to be cautious and professional. I try to never confront the buyer on their abuse of policy, just quietly handle it in the background through eBay channels.

But what works for me may not be right for others. 🤷

[fashunu4eeuh]

Placing an ID on one’s block list only blocks the one ID, not other reiterations, even though it is a policy violation for a seller to use another ID to circumvent the block.

[spark-chaser1]

Who doesn't love a deal? But this is ridiculous with a hint of greed. There shouldn't even be a policy to prohibit a buyer from getting an offer and using a promotional coupon... It should be common decency to refrain from doing so. 

And then having a nutty over it... That takes the cake. I have a feeling that buyer did you a favor and showed their true colors in time to prevent you from completing the transaction and whatever horror show that followed.

It was nice of you to attempt to accept the discount too, but I think letting that ship sail was the best move here.

[sin-n-dex]

---

@spark-chaser1 wrote:

Who doesn't love a deal? But this is ridiculous with a hint of greed. There shouldn't even be a policy to prohibit a buyer from getting an offer and using a promotional coupon... It should be common decency to refrain from doing so. 

And then having a nutty over it... That takes the cake. I have a feeling that buyer did you a favor and showed their true colors in time to prevent you from completing the transaction and whatever horror show that followed.

It was nice of you to attempt to accept the discount too, but I think letting that ship sail was the best move here.

---

eBay doesn't allow "double promos/discounts".

I have buyers accept offers then pay, and be upset they didn't get the 5.80 shipping promo. I've just explained to them that eBay will trump the discount offer and not give the shipping promo, but I still offer it even though eBay doesn't calculate it on checkout.

Unlike a few posters in this thread, the majority of my buyers will pay and wait for a refund. I promise the refund in 1 business day (but realistically it's a few hours). I do believe I refunded $100 in shipping to a UK buyer who paid $16 on each item when $16 was enough to ship his whole order. If you can get a customer to trust you, they will keep buying from your store.

C.

[spark-chaser1]

I think I may have been misunderstood.

I'm in total agreement. I know that the  policy exists, I was saying that it shouldn't have to. It should be common sense not to think ( as a buyer) to combine promos and offers to rob a seller by being greedy.

The buyer in this case is being ridiculous, because not only did they try to stack discounts, but then got mad when the seller went above and beyond ( kudos) to extend the deal anyhow.

As a buyer, I'm often embarrassed on behalf of some of these maroons.

[sin-n-dex]

---

@spark-chaser1 wrote:

I think I may have been misunderstood.

I'm in total agreement. I know that the  policy exists, I was saying that it shouldn't have to. It should be common sense not to think ( as a buyer) to combine promos and offers to rob a seller by being greedy.

The buyer in this case is being ridiculous, because not only did they try to stack discounts, but then got mad when the seller went above and beyond ( kudos) to extend the deal anyhow.

As a buyer, I'm often embarrassed on behalf of some of these maroons.

---

I think I understood... basically it's silly that they can't write programming that allows two discounts/promos to be used on the same transaction.

I brought up the issue with shipping because I contend with this on a daily basis. I don't understand why if they accept all my offers and go to pay on their multiple item transaction, it can't total shipping to 5.80 the way it would if they added to the cart and checked out.

I've been doing the refunding post payment since I can't discount the invoice (there's a spot for charge/discount, but you can't apply a discount bigger than the postage added, which is silly, because you can change the postage to zero). So far no one has cancelled because of this, I guess they all wanted the items badly enough to take a chance that I might not refund them.

C.

[simply-the-best-for-you]

Personally, I would have reassured her that I send refunds all the time & it's a very common occurrence on the site.   But, to answer your question, no, putting someone on your BBL does NOT block all their accts.  I wish it was that easy!  If it were, it would be rare to have to call eBay for Circumvention of BBL, but that's pretty common. 

[spark-chaser1]

My thought is that It's quite possible that it was intentionally programmed that way to prevent a street-wise buyer from automatically nickle-and-diming every last  cent out of a seller by piling up discounts. 

This is definitely another case where it would be nice for the higher-ups to lend an ear to sellers, as well as ask them what would make their lives easier.

At any rate, buyers should be ( wishfully thinking)  understanding of the fact that a seller doesn't have to even accept offers, let alone add more discounts and then have to juggle shipping and fee issues to adjust it all. 

Cheers to sellers who can hold their temper dealing with some of these cheapskates.

[westchestervillage]

Yea, we were going to do just that and we were sure she would return as a customer but she didn't trust that we would give her $20 via refund! So we were baffled. Then she buys again using a different buying ID. I mean makes no sense. Anyhow, yea thanks for your feedback.