Buyer admitted inaccurate INAD claim, any recourse?

[aayamsharma]

Hi,

So I recently sold an electronic device that is only compatible with certain machines. Buyer purchased the device, but was attempting to use it with a machine that didn't support the item I sold. 

He filed an Item not as described claim. 

However, in the messaging back and forth, he admitted the model of machine was using and I was able to confirm (and he eventually agreed) that his device wasn't compatible with what I had sold.  However, my device powered on and was doing everything else correctly.

I put returns not accepted on my listing. 

In the messages, I told him I didn't want to accept his return request, given I was very transparent about my device and its specifications.

Is there a way to get this on my side? OR am I SOL? (i have been reading many terrible stories about false INAD claims)

I am trying to avoid having to accept a return. But if i have to pick between losing the device AND the money, of course, i will (though begrudgingly) accept the return.

Also, i asked the buyer to close the return request pointing out that the device is clearly functional.

Thanks.

[coolections]

Ebay is not going to make a person keep an item that is useless for them to keep. You'll have to accept the return and resell it.

[ittybitnot]

Is there a way to get this on my side? 

@aayamsharma 

Short answer, NO. 

[ptrainermel]

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@ittybitnot wrote:

Is there a way to get this on my side? 

@aayamsharma 

Short answer, NO. 

THIS

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[mtgraves7984]

OR am I SOL?

^^ YES. ^^^

[1tuna]

the best thing to do is get the buyer a return label and put this one in the past

hopefully you can get the same money for it again

asking a buyer to close a return request is viewed as underhanded trickery by some on ebay

[donsdetour]

well with INAD case it is always best to return for refund:

In your case, you can after report them for abuse of the return process due to the messages after.

Screen shot the messages as well. Note this just puts in a statement and evidence of abuse: do not expect anything at this time to be done about it.

Eventually they will lose there right to open a case with such.

[48hrs-clothing]

In my view there are 3 possible outcomes and I would deal with these in following order.

1: Contact eBay's returns team and ask them to read the messages including the one where your buyer admits that INAD case is inaccurate. They may decide to close the case there are then or they will advise you that they can not.

2: Thank the buyer for his honesty and ask him to pay for return postage and send the item back.

3: Send him a pre-paid return postage label and on receipt of item issue a refund.

Above steps should mean no problem with eBay except that in the background there is a defect on your metrics.

When making your final decision please keep in mind that he can always claim INAD or item faulty claim with his Bank, Credit card issuer or Pay pal ( Charge back claim) amount relating to this transaction will be put on hold and your buyer will be told to send the item back to you using a tracked& signed service and when track& trace website shows item delivered they will refund the money to your buyer and will debit your account.

Hope this helps you in making a decision that best suits you or is least troublesome.

[pureinnocenthelp]

report the person or call the services. the person did this on purpose to you because buyer knew it wouldn't work with his machine thats on the buyer 

[jonathankirkland]

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@aayamsharma wrote:

Hi,

So I recently sold an electronic device that is only compatible with certain machines. Buyer purchased the device, but was attempting to use it with a machine that didn't support the item I sold. 

He filed an Item not as described claim. 

However, in the messaging back and forth, he admitted the model of machine was using and I was able to confirm (and he eventually agreed) that his device wasn't compatible with what I had sold.  However, my device powered on and was doing everything else correctly.

I put returns not accepted on my listing. 

In the messages, I told him I didn't want to accept his return request, given I was very transparent about my device and its specifications.

Is there a way to get this on my side? OR am I SOL? (i have been reading many terrible stories about false INAD claims)

I am trying to avoid having to accept a return. But if i have to pick between losing the device AND the money, of course, i will (though begrudgingly) accept the return.

Also, i asked the buyer to close the return request pointing out that the device is clearly functional.

Thanks.

---

What you need to keep in mind selling on ebay is that saying "no returns" is merely a deterrent and nothing more.

Any buyer, at any time, for any item, sold by any seller, can claim "item not as described", for any reason even if it's a lie, and get a full refund including return shipping.

No it's not fair, but that is what sellers agree to when selling on ebay. In this case the best you can hope for is that the item returned to you will be the one you sent to the buyer. Sorry you are just finding this out. The only saving grace though is that the majority of buyers are honest and intelligent and do fully read and understand the listings.

However there is always going to be the occasional dingbat who doesn't read or who makes a mistake but  is unwilling to be an adult and accept they've made the mistake so they put that responsibility, unfairly, back onto the seller. And that is the burden as sellers that we have no choice but to bear. 😞

[mod-designs4u]

Selling electronics online is risky. Hearing of a buyer filing a fraudulent INAD claim is nothing new. Judging by the language of this post this return does not qualify for an INAD claim. I would accept the return and give the buyer a refund less the shipping cost. With INAD claims the seller has to eat the shipping cost both ways. You can either accept or deny the return. I would tell the buyer that the sale doesn't qualify for an INAD claim and "in the spirit of good business" accept the return if he wants to pay for the shipping cost. You would want to state this on the eBay INAD claim email correspondence. It sounds like the buyer mistakenly purchased an incompatible electronic part for a machine. Why should the seller suffer for the buyer's mistake? In addition to stating the compatible electronic devices in the Item Description I would also included the words "tested" (if the part was tested as working) and "please verify machine compatibility before purchase." Having these two statements in your Item Description assures the item was tested and reminds the buyer to verify that the part will work on his machine. I don't usually sell electronics but have had a few fraudulent INAD claims filed against me over the last several years (I appealed the cases to eBay and have won them all). The buyer is suppose to put the actual "reason" for the return (what was "inaccurate" in the description) and an unscrupulous buyer will always give a vague reason (I suspect your buyer said that the item "doesn't work" and that's only a half-truth (the item "works" but doesn't work on his machine). Another thing you may want to consider is offering a short term return/refund period with the buyer paying for the shipping. This approach may deter a buyer from filing a fraudulent INAD claim when he mistakenly bought an incompatible machine part. The buyer knows he screwed up by purchasing the wrong part and may feel compelled to not screw over the seller (only works with honest buyers). A buyer purchasing the "wrong part" could always resell the item on eBay (he already has the box and packing materials) which is what I would do if I mistakenly purchased the wrong part. Hope this helps!      

[inhawaii]

Ebay does not "investigate" not as described claims NO MATTER WHHAT KIND OF EVIDENCE YOU HAVE.  They just don't.

Accept the return. Pay for the return postage. When you get the item back, refund the seller. That's all you can do. It's the price of doing business here. You have to be able to absorb these losses.

Good luck and stay safe.