Buyer add note to order

[nuclearomen]

"Buyer's note: Must arrive for gift on Friday, July 24."

On item that had  Guaranteed by Mon. Jul. 27, I mailed them and said: 

"I'm not the postal service and have no way to control what happens once USPS is in possession of package. And I have 1-day handle time, you ordered with the item Guaranteed by Mon. Jul. 27 so that's when it will likely arrive."

Never had this happen before, what would you do, wait til the buyer (maybe) mails you back, call ebay and see what they say, just cancel the order? 

[stuff_from_dylan]

Message the buyer and let them know it’ll most likely not arrive by then. Cancel if they are not OK with this. Had a similar issue a few weeks ago. You can also call them if it comes down to it. 🙂

[hawkwind5454]

Back in the good old days of eBay, before all the promised delivery dates, and before mandated tracking, and before purchased items got returned on a whim.... My response email would have been: "If you needed this item next week, you should have ordered it last week".  Ah, if only a seller could be that direct and mince-no-words, in the eBay of today.  But one just can't. I would have to agree with Dylan's advice, and just hope your buyer checks their email frequently.

[tev4all]

I wouldn't acknowledge the note, 

IF, package doesn't arrive by ebay's date, then deal with it. Don't fret till then.  

[myboardid]

I would not have mentioned the one day handling time and I would have probably hustled a bit to get it out today if it was early enough in the day.  I would also have offered to ship it Express mail for whatever the additional cost would be, but they would have to pay it upfront first.  And I would have ended my message by asking them if they wanted to cancel. 

[toysaver]

I'd fret now and nip it in the bud.  I'd email

'No way to guarantee Friday delivery, more likely will come after, do you want to cancel?  Regards'

[nuclearomen]

---

@myboardid wrote:

I would not have mentioned the one day handling time and I would have probably hustled a bit to get it out today if it was early enough in the day.  I would also have offered to ship it Express mail for whatever the additional cost would be, but they would have to pay it upfront first.  And I would have ended my message by asking them if they wanted to cancel. 

---

you can't do this, charge extra after a sale, this was my experience a year ago when a buyer purchased then mailed to send express, ebay told me I had to cancel the order and either make a new listing with the terms the buyer wanted or add the express ship option to the listing and have them reorder. It doesn't matter - 1 day handle is hustle compared to many sellers and it won't get there any faster, priority mail will not deliver 3 days when it takes 1 day just to process at post office and go to first distribution center. 

[nuclearomen]

---

@toysaver wrote:

I'd fret now and nip it in the bud.  I'd email

'No way to guarantee Friday delivery, more likely will come after, do you want to cancel?  Regards'

---

already did that

[hawkwind5454]

---

@tev4all wrote:

I wouldn't acknowledge the note, 

IF, package doesn't arrive by ebay's date, then deal with it. Don't fret till then.  

---

And that's all fine and well if the OP doesn't mind a frivolous negative feedback, or a trumped-up SNAD. A non pampered/humored buyer has just the potential temperament anymore, to pull such stunts

[tev4all]

I'd fret now and nip it in the bud.

Customer Service is one thing, handholding and coddling is another. Buyers bear some responsibility in decisions they make. In this case the buyer apparently didn't read the entire description or the date given by ebay MBG. A simple question sent to the OP before committing to buy would have more than likely nipped this situation in the bud.  

[inhawaii]

Oh, and one more thing...

"Please pack the item well."

[myboardid]

Of course you can do this.  You would just send an invoice to the buyer for the additional cost.  You got really bad and totally incorrect information from whomever you talked to. 

[nuclearomen]

---

@myboardid wrote:

Of course you can do this.  You would just send an invoice to the buyer for the additional cost.  You got really bad and totally incorrect information from whomever you talked to. 

---

yeah that's what ebay told me...several times actually. In any case, doesn't matter, the order was canceled. Thanks for the info anyways, remember this if happens again. 

[buyselljack2016]

It could have been worse.

The request could have come like this in a feedback posting 🙄

 

[nuclearomen]

---

@buyselljack2016 wrote:

It could have been worse.

The request could have come like this in a feedback posting 🙄

 

---

😂🤔NO lol