eBay

bigdeals.etc · ‎09-17-2018

A 900 rating buyer messages me and demands they get a shipping discount (I guess this is a negotiation tactic, albeit not a good one). I mention he is already getting a discount in another area of their purchase. He replies that he is not getting a discount in shipping though. I mention that he is STILL getting a discount despite it not being allocated to shipping. He rudely sticks to his guns and specifically want it in shipping... claiming I am "**bleep**" them. He demands it again and threatens "to walk".

I checked his feedbacks and see he leaves alot of negatives, so I just repeat myself over again. And say if he really wanted I could move that existing discount over to his shipping but remove it from the item price to make him happy. He responded he's walking, I reply and agree to not want to do business with him.

He apparently gets upset and replies for me to leave him alone and if I reply to him one more time he will report me to ebay for harrassment. I would think if anyone were to be reported for harassment, it would be the guy who accussed a stranger for "**bleep**" him. I think I dodged a SNAD bullet here.

castlemagicmemories · ‎09-17-2018

Of course, I can't answer for what Ebay will say, but I think they would thank the buyer for his report and tell him they made a note of it.

That's if the buyer should call. IMO that is an idle thread, again designed to get you to cave.

Buyer may not know that CS can read all the messages between you two. That wouldn't reflect well on the buyer.

Anonymous · ‎09-17-2018

@grayirongolf wrote:
Avoid that buyer like plaque. If they are yapping about a shipping discount, I'm sure you can imagine what type of discount excuse they will come up with when they receive the item. Don't walk, Run to the nearest exit.

For plaque I make sure to floss along the gum lines and brush all sides of my teeth, brush my tongue, then I finish off with a nice mouthwash.

@bigdeals.etc, it sounds like your prospective buyer was determined to get the last word. Glad you dodged a bullet.

reallynicestamps · ‎09-17-2018

@bigdeals.etc

his rating is so high, I'm sure his aggressive demanding tactic works

Buyers can only get positive feedback.

So a 100% positive rating for a buyer is normal and meaningless.

It would be more useful to know how many sellers cancelled sales, how many retractions he has (which is available), and the number of FB compared to the number of transactions.

Anonymous · ‎09-17-2018

The first post said "900 rating buyer" so I think the OP meant rating to mean # of feedback, not the percentage rating.

2015mhfashions · ‎09-17-2018

Don't bother with the backwards and forwards messages, if it's not already cheap enough it never will be, join the BBL.

bigdeals.etc · ‎09-17-2018

@Anonymous wrote:
The first post said "900 rating buyer" so I think the OP meant rating to mean # of feedback, not the percentage rating.

Bingo!

I'm guessing this buyer has enough buying experience to know what tactic generally works and what doesn't with sellers. I hope I'm wrong though.

I've always thought that if you're asking for a favor, you can catch more bees with honey than with vinegar. I guess that's the issue huh, the buyer probably didn't think they were asking for a favor but rather demanding what's owed to them.

emerald40 · ‎09-17-2018

@bigdeals.etc wrote:
@emerald40 wrote:
@soh.maryl wrote:
Emerald: I was wondering that also. It's never a good idea to prolong that kind of conversation. The longer it goes on, the worse it will get.

________________________________

You are never going to change the mind of an entitled buyer. And the more you reply, the more he will dig in his heels.
Often true. But I tend to give buyers benefit of the doubt that there may be some misunderstanding. It's happened before, where buyers finally understood what I meant and changed their tone and it went fine. I don't want buyers wanting an answer from me and I just shut the door at them. I stopped messaging after their threat to report me to ebay because that's when I know this is getting nowhere.

That also made me wonder what ebay would do had the buyer actually reported me for this. Has anyone had experience here? What does ebay end up saying?

__________________________________________

How many times did you respond to the same question of you giving him a discount on shipping?

I can understand there being a misunderstanding between seller and buyer - but the word "no" is self explanatory. You explain it once, maybe twice. But after that - why would you continue that conversation?

couldabeenworse · ‎09-17-2018

That also made me wonder what ebay would do had the buyer actually reported me for this.

Unless one uses inappropriate language, I don't think eBay has a policy regarding "harassment" as long as the dialogue is in regards to a transaction.

And if they do have such a policy, they shouldn't.

The member-to-member contact policy is here:

https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262