Buyer accused me of threatening them

[eoutleter]

I sold an item and as soon as the buyer received it they sent me a complaint about receiving a damaged item. I asked to send me some photos then the buyer sent me some random photos for a damaged USB cable from the internet with a watermark on it (usually you pay to get these photos) anyway, when I saw that I immediately talked to eBay customer service and explained the situation. They advise me to contact the buyer and tell them that I found out about the game They are playing and I already informed ebay about it. Later after 2 weeks the buyer left me a negative feedback accusing me of threatening them and rejecting issuing a partial refund. I submit a request to remove this feedback but eBay rejected it. I called eBay and explained to them what happened and how I told them from the beginning about this buyer and they promised to help but nothing so far!!! What shall I do? I don’t want to issue partial refund this will just help these buyers to keep doing this and blackmail sellers. All evidence are available for eBay to review I even got them the website where the buyer downloaded the image. But no action taken!!! What else can I do? 

[fab_finds4u]

eBay says if a buyer claims an item isn't as described the seller is supposed to resolve it by offering a refund or a return label. eBay says sometimes a buyeris refunded and doesn't  have to return the item. This happens when a seller doesn't offer a refund or a return label. 

[ckimodog]

You offer returns.  Tell them to open up a return and to send the item back to you.  Make sure you send them a label.  That way if they're bluffing, you're not out the item and the money.  

PS Ebay customer service is a joke.  They'll tell you anything to get you off the phone.  

[eoutleter]

Thanks for you both for the reply. My point is when I first received the fake images claiming a cut in the USB cable I contacted eBay before doing anything and they were like we agree with you. I can’t imagine myself contacting that buyer who is clearly lying and eBay knows that he is lying to ask them to remove the comment and offer return with free shipping which is more expensive than the item!!! These buyers will never stop doing this if eBay is not taking an action! How can I get eBay to do the right thing? 

[eoutleter]

The buyer will damage the item before shipping it back to match the images as much as possible this way I lose the money and the item right? Its just cutting the USB cable very easy to do.  

[eoutleter]

They claimed it doesn’t match but provided fake evidence that means they are lying right? Everyone I spoke to agreed with me but nothing is happening. Although its so simple just to check the messages and the delete the feedback

[ckimodog · Accepted solution]

@eoutleter 

Ok...this is what you  do.  Reach out on social media via facebook:

https://www.facebook.com/eBayForBusiness/

These are US cs agents who work for ebay.  The other ebay cs agents are overseas contracted labor.  Most are clueless. Tell them your situation and they normally reply within 24 hours, sometimes less. Many positive posts here on these boards with their ability to be helpful.

Sorry this is your experience.  Good luck.  

[powell-memorabilia]

I hope you realize that you can send a damaged item, and the buyer can send back fake photos. If I received a damaged item, and the seller wanted for me to jump through hoops to satisfy him, I don’t really care.

let’s assume that everything that you think is correct. You sent a great item. The buyer simply wants a partial refund for nothing. That doesn’t change what is going to happen. Customer service, absolutely, is a joke. They tell you what you want to hear to get you off of the phone.

[caseypl]

how does a USB cable even get damaged? You could ship that in a box or envelope and it'd do just fine. I pack all my items very very well, but as a data point.... I've put things like tail lights and fragile interior car vents into checked luggage and it does just fine. 

These damage claims are the tough ones to sort out. 

[ittybitnot]

The buyer will damage the item before shipping it back to match the images as much as possible....

@eoutleter 

The reality is that the buyer can send anything back and get a refund from your proceeds.  It doesn't have to be the item you sent. 

Until the buyer files a claim for not as described, you do not have to participate in a 'shakedown' for a partial refund or anything else regarding post sale negotiations.   You are under no obligation to provide instructions on how to file a claim against you. 

Unless you live in fear of a 'red donut' review, one communication should suffice: 

Dear buyer, 
Sorry you are not pleased with your purchase.  Please return for refund.
Sincerely, 
You

If they do file a claim, then proceed accordingly. 

The regular customer service you get by call back or chat will agree with you 'til the cows come home', but will never change the dispute.  

[eoutleter]

It worked perfectly, it took them less than 10 min to investigate and then they decided to remove the feedback!

[ckimodog]

@eoutleter 

YAY!!!!  Good job!! 

Have a great day!!