eBay

rnparts2013 · ‎05-15-2017

I recently sold a pair of sandals for merely $11.95 with free shipping to a buyer. The sandals are brand new, but they have defects, the polyurethane coating has cracks and peelings here and there. I clearly describbed it in the listing with photos showing the defects in different locations. And obviously, that's the main reason for such a cheap price.

Well, a week after the buyer received the sandals, she send the message complaining "is incredible that you dared to send this shoes in this condition and expect for me to keep it like is ready to wear" and threaten to file case with PayPal.

I am guessing I have no chance of winning on this one, doesn't matter how right I think I am, better yet just issue refund to let her have them shoes for free. After all they have been on eBay for quite a while with nobody showing slightest interest. I should have just given them to GoodWill, it will be more cost effective than wasting Priority Mail shipping fee. Before I am issuing the refund, has anybody else experienced similar situation?

18704d · ‎05-15-2017

Well, if it's this one sold on May 4th:
NWD - Nude Beige Color 5 in. Platform Heels/Strappy Sandals

then you made a mistake.

You chose New without box for the Item Condition and eBay is very specific about what that means.
You can only use it like this:

Item conditions by category
http://pages.ebay.com/help/sell/item-condition.html#shoes

New without box

"A brand-new, unused, and unworn item (including handmade items) that is not in original packaging or may be missing original packaging materials (such as the original box or bag). The original tags may not be attached. For example, new shoes (with absolutely no signs of wear) that are no longer in their original box fall into this category."

Stating later, or right next to this, or at all.. that there is defects, is irrelevant.

I dont' say this much, but I'd apologize and immediately refund.

Lynn

Lynn

You love me for everything you hate me for

.

thenobletuckylife · ‎05-15-2017

Evening RN,

Please understand...I feel your frustration.

Sadly many things that USED to be readily sold on ebay should never have been listed. The only thing is people read the descriptions and took the risk in the early years.

Today there is no risk in buying here so sellers really should not sell anything that could remotely cause a problem especially for so little profit like your sandals.

In addition to this...many folks do not read the descriptions if they are using a mobile device and the options ebay gives you such as new...new other...used etc must be very carefully used.

If it were me...refund...it involves the least amount of pain.

Mr C

megadestroyers · ‎05-15-2017

Not to be smart-alicky or anything, but might be best to offer the buyer your sincerest apologies for your oversight, advise her to KEEP the sandals as they were "merely" $11.95, issue refund in full!! She might be able to use them as doggie chew toys or something (they're not cheap). Then, move on.

Can I take it we might not have many takers for that next "one pair only" shoe promo?

imakesugar · ‎05-15-2017

@rnparts2013 wrote:
I recently sold a pair of sandals for merely $11.95 with free shipping to a buyer. The sandals are brand new, but they have defects, the polyurethane coating has cracks and peelings here and there. I clearly describbed it in the listing with photos showing the defects in different locations. And obviously, that's the main reason for such a cheap price.

Well, a week after the buyer received the sandals, she send the message complaining "is incredible that you dared to send this shoes in this condition and expect for me to keep it like is ready to wear" and threaten to file case with PayPal.

I am guessing I have no chance of winning on this one, doesn't matter how right I think I am, better yet just issue refund to let her have them shoes for free. After all they have been on eBay for quite a while with nobody showing slightest interest. I should have just given them to GoodWill, it will be more cost effective than wasting Priority Mail shipping fee. Before I am issuing the refund, has anybody else experienced similar situation?

With the Selling the way it is I would NEVER Sell anything with Defects especially in clothing and shoes. The competition is just too stiff. Even IF you made a little money on the shoes it is not worth the Feedback that You might be given. Many Sellers have purged from their inventory Items with defects.

Sellers mistakenly think that IF I list all the defects then I will Not get an INAD. The problem is with all the mobile phone buyers that do not see or know how to find the item descriptions. I have seen a few Sellers who though they were Protected because they listed properly... and they lost their cases.

rnparts2013 · ‎05-15-2017

You are right on that one. I didn't mean to choose " New without box", but when I listed the shoes I clicked sell similar from another listing which is "new without box", forgot to change that.

rnparts2013 · ‎05-15-2017

You are right, this little money doesn't worth the hassle. Next time, I should just give things like this to GoodWill or something. Will come out much cheaper. Thanks,

yuzuha · ‎05-15-2017

@imakesugar wrote:
@rnparts2013 wrote:
I recently sold a pair of sandals for merely $11.95 with free shipping to a buyer. The sandals are brand new, but they have defects, the polyurethane coating has cracks and peelings here and there. I clearly describbed it in the listing with photos showing the defects in different locations. And obviously, that's the main reason for such a cheap price.

Well, a week after the buyer received the sandals, she send the message complaining "is incredible that you dared to send this shoes in this condition and expect for me to keep it like is ready to wear" and threaten to file case with PayPal.

I am guessing I have no chance of winning on this one, doesn't matter how right I think I am, better yet just issue refund to let her have them shoes for free. After all they have been on eBay for quite a while with nobody showing slightest interest. I should have just given them to GoodWill, it will be more cost effective than wasting Priority Mail shipping fee. Before I am issuing the refund, has anybody else experienced similar situation?
With the Selling the way it is I would NEVER Sell anything with Defects especially in clothing and shoes. The competition is just too stiff. Even IF you made a little money on the shoes it is not worth the Feedback that You might be given. Many Sellers have purged from their inventory Items with defects.

Sellers mistakenly think that IF I list all the defects then I will Not get an INAD. The problem is with all the mobile phone buyers that do not see or know how to find the item descriptions. I have seen a few Sellers who though they were Protected because they listed properly... and they lost their cases.

You can sell things with defects - I've sold a number of items with defects - you just need to make it very clear that the item has defects. I find that putting a note in the title in all caps makes it hard for buyers to miss that there is in fact something wrong with the item.

lintbrush* · ‎05-15-2017

Honestly those weren't defects. The shoes were breaking down/deteriorating. Could've been from improper storage or simply from cheap materials.

rnparts2013 · ‎05-15-2017

Well, I did put "NWD" capitalized in the title.

deep-garnet-red · ‎05-15-2017

New with defects is not the same as used.

Call CS and get the case closed in your favor.

yuzuha · ‎05-15-2017

Yes, but if they aren't a frequent eBay shopper they might not know what "NWD" stands for. I find it's best to spell it out clearly when it comes to things like that.

rnparts2013 · ‎05-16-2017

@yuzuha wrote:
Yes, but if they aren't a frequent eBay shopper they might not know what "NWD" stands for. I find it's best to spell it out clearly when it comes to things like that.

You are right, maybe I should. I originally wanted to just throw them away, then I thought "hey, maybe someone can find good use of them, other than the peelings and crackings of surface, they are really brand new, good soles and the fabric backing is still intact". For $11.95 including Priority Shipping ($6.30) I pratically gave them away, yet the buyer use the phrase "how dare you". I almost felt it too funny, how dare I?, I am not charity or offering welfare, didn't I put high resolution photos to show all the crack spots?

BTW, I already refunded the buyer.

rnparts2013 · ‎05-16-2017

@lintbrush* wrote:
Honestly those weren't defects. The shoes were breaking down/deteriorating. Could've been from improper storage or simply from cheap materials.

Typical nature of polyurethane material, which is widely used nowadays.

tunicaslot · ‎05-16-2017

No way should that be closed in the sellers favor - the item was listed in the wrong category - which OP admits to. The defects should have been noted in the condition description box at the top - that is where CS wants everything - not in the body of the description.

It's one thing to put up casual shoes that are slightly worn - a little scuffed - we can buff them up or we throw on a pair of jeans and no one notices - but these are dress sandals that draw a person's view to your feet. The condition was really bad due to breakdown and just should have been trashed.

I list some items with defects - if they don't take away from the visual appearance of an item - but I just trashed a skort as I didn't notice when I purchased it that there were ink spots on the front that were plainly visible and wouldn't wash out. It's not worth my time to list damaged goods like that nor take the risk of having a dissatisfied buyer like the OP had.