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Buyer Returning Item

I have a buyer who has filed for a return because "she THINKS the item is not authentic".  Ok, I happen to KNOW it is authentic because I purchased the item directly from the manufacturer, and besides that, who makes fakes of unpopular flatware patterns?  Regardless, I have accepted the return and the system mentioned that I needed to send a label, but I can't see how to do that.  My dashboard says "return accepted", then I got an email saying I needed to send a label, but not sure how to do that.  Can someone help me?

Also, can I assume I'm getting a defect because this person "THINKS" something is "fake"?

 

Thanks!

Sue

 

 

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Buyer Returning Item

If it's in the USA, I believe ebay will send the return label and the charges for that will show in your invoice, usually the same as you paid when you created the label. I don't think you will get a defect for that, but it will increase your chances of paying higher FVF.

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Buyer Returning Item

You will not get a defect for accepting a return, no matter the reason for return. You would get a defect if you ignored the return and Ebay had to step in, or if you yourself asked Ebay to step in.

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
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