Buyer Refused Package.

[191paula]

This has never happened to me before in years of selling:

In my mail today was a "refused" package for an item I sold and shipped. The buyer did not contact me. The item was less than $30. The buyer appears new to eBay. 

Should I message the buyer? Or wait and see if there is any contact?

Thanks!

[jonathankirkland]

How do you even refuse delivery of a package that doesn't need to be signed for? Do you have to be there when the mail man brings it and tell him "I don't want it"? Then again, I guess I am just assuming it didn't need to be signed for since it was only $30. Or do you simply write "Return to sender" on it and take it back to the post office or leave it for the mail man to pick up the next day?

[191paula]

As long as the package is unopened it can be refused. It can be given back to the carrier or taken into the post office.

[gkyn29]

New buyer + refused package, sounds like a kid that ordered something w/o parents' permission and got caught.

[191paula]

Well, I messaged her.

She replied that she realized the shorts would not work for her husband and found that refusing the package was way easier than a return.

Sheesh! 

Here I come, blocked bidder list.

[7606dennis]

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@191paula wrote:

Well, I messaged her.

She replied that she realized the shorts would not work for her husband and found that refusing the package was way easier than a return.

Sheesh! 

Here I come, blocked bidder list.

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Actually, her easier way has cost her the right to a refund under the MBG program.  However, I would simply refund her and put her on my BBL.  The latter I believe you already did.

[slippinjimmy]

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@191paula wrote:

Well, I messaged her.

She replied that she realized the shorts would not work for her husband and found that refusing the package was way easier than a return.

Sheesh! 

Here I come, blocked bidder list.

---

The buyer did you a favor, you'll get the package back for free. If they had accepted the package and then asked to return it would have cost somebody (you or them depending on your return policy). If they had to pay to return they might have been tempted to turn it into a SNAD claim and YOU would be paying for the return.

[robot-hands]

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@slippinjimmy wrote:

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@191paula wrote:

Well, I messaged her.

She replied that she realized the shorts would not work for her husband and found that refusing the package was way easier than a return.

Sheesh! 

Here I come, blocked bidder list.

---

The buyer did you a favor, you'll get the package back for free. If they had accepted the package and then asked to return it would have cost somebody (you or them depending on your return policy). If they had to pay to return they might have been tempted to turn it into a SNAD claim and YOU would be paying for the return.

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Buyers who do not think but buy on impulse and return aren't doing ANYONE any favors.

[191paula]

Agreed!