eBay

afaroffgalaxy · ‎06-02-2018

I bought and paid for an auction where I thought I was getting something and did not. Not sure if its my fault for misinterpreting. Here is title, Syracuse China 950055508 Cascade 7 oz Bouillon - 24 / CS BOILLON GIBRALTER , and auction number eBay item number: 172987569610 / I got it today and there were 12 little jello cups. The title/description led me to believe I would be getting a 24 Piece Case unused and unopened. They were shipped in a worn Syracuse box that appeared to have 24 pieces at one time but was cut and folded down. Your thoughts?

lewisburggold · ‎06-02-2018

It looks like you should have got the 24 piece set. Maybe were missing something though. Just contact the seller and ask. Im sure they can help. Best regards

southern*sweet*tea · ‎06-02-2018

I'm reading it as a full case of 24. There's no description, though, so I can only go off the title. They are only showing twelve in the group photo, though.

You can file a not as described case, missing pieces, but you will be required to return (at the seller's expense) all that you did receive. Cases like this are where partial refunds make sense.

With no description, and 24/cs in the title, yes you should get 24 cups - a full case.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

pburn · ‎06-02-2018

I found at least a dozen listings for this exact item on other online venues. Exact photos. Exact title--including the 24/CS reference. My guess is someone copied that title from somewhere else and slapped it on their own listing--maybe not knowing what it meant?

In any case, I'd return them as "Item Not As Described" and be done with it.

P.S. 7 ounces is indeed pretty small--smaller than a coffee cup. The size was probably correct.

duggmills · ‎06-02-2018

The listing shows 12 in one picture.

If they are 7 oz size you got what was shown in that one picture.

Don't ever buy anything from someone who is too lazy or devious to write a specific description and states misleading info - 24 C/S in the title.

Ask the seller to explain the meaning 24 C/S in the title.

"Fly the Big Ones"

ted_200 · ‎06-02-2018

@southern*sweet*tea wrote:
I'm reading it as a full case of 24. There's no description, though, so I can only go off the title. They are only showing twelve in the group photo, though.

You can file a not as described case, missing pieces, but you will be required to return (at the seller's expense) all that you did receive. Cases like this are where partial refunds make sense.

With no description, and 24/cs in the title, yes you should get 24 cups - a full case.

It's a poor listing all the way around. I assume 24/cs means case of 24, but the pictures only show 12, and don't show the case at all. IS says it's "New", sounds like it's used (case at least...). No description other than the IS.

I imagine OP got what's in the pictures?

Those are my thoughts. OP has to decide what to do with it. I think the listing is bad, it's an easy "not as described". They have to decide, I don't know if what they got for the money they paid is a good deal or not, or if they are thinking they want out, or what they're asking. If they want to return it, contact the seller, tell them it's not as described, you want to return it. If they refuse, or want you to pay the shipping, file the MBG case, and return it for free. If they still want the item, there isn't much to do, although I might not leave glowing feedback for it.

The Floggings Will Continue Until Morale Improves.

dougsue123b · ‎06-02-2018

No description, No buy

That's my motto

pburn · ‎06-02-2018

@dougsue123b wrote:
No description, No buy
That's my motto

And a darn good motto it is.

afaroffgalaxy · ‎06-03-2018

Thanks you all for your awesome advice. I decided to return as missing pieces.

bubbleman2010 · ‎06-03-2018

How many did you get? If you got 12 there aren't any missing thats whats shown in the photo...

thallidguy · ‎06-03-2018

@bubbleman2010 wrote:
How many did you get? If you got 12 there aren't any missing thats whats shown in the photo...

But the title suggests that the listing is for a full case of 24, and the item condition is New — which means that nothing should have been removed from the original packaging.

It seems that what happened here is that the seller bought a case of 24, kept half for himself, then listed the remaining 12. He used the UPC, which probably autofilled the title for a new, full case (hence the 24 in the title). And he selected New as the item condition, even though it doesn't apply here. Worst of all, he didn't include his own description of what was actually in the lot. It's a terrible listing, self-contradictory.

The OP's confirmation bias was to see a full case of 24, because that's what he was shopping for. The listing gave him just enough to think that that's what he was getting, and overlook the rest of the evidence. That's bad selling, just asking for an SNAD.

tunicaslot · ‎06-03-2018

The buyer should have contacted the seller and inquired as I do think they just copied and pasted a title as they are new to Ebay. I see the seller is from Buffalo - my hometown - Buffalo China bought a lot of Syracuse China when the facility shut down in 2009 - subsequently Buffalo China closed it's doors a few years ago and all the China was on sale and went fast so I'm sure the items haven't been used - but after so many years depending on where it was stored - the boxes got banged up.

Always try and contact your seller first before opening a case - most of us bend over backwards for our customers and most new sellers want to establish themselves. Opening up cases right off the bat - puts an end to that for the seller.

thallidguy · ‎06-03-2018

Absolutely, buyers need to ask the seller first if anything in the listing is unclear.

But it also occurs to me that in situations where information is unclear or conflicting, people will read into it what they are predisposed to read into it; the OP may literally have not understood that the listing was unclear because he was so fixed on the information that implied a full case.

Given how many posts we see from sellers complaining that a buyer wanted a refund/exchange, it makes me wonder how many sellers are actually leaving themselves open to buyers reading into it what they are predisposed to see. So I suppose this is really advice for sellers more than it is for buyers.

bubbleman2010 · ‎06-03-2018

If they got 12 thats what was in the photo. Guessing as to what the title means doesn't make for a SNAD except on ebay...

thallidguy · ‎06-03-2018

@bubbleman2010 wrote:
If they got 12 thats what was in the photo. Guessing as to what the title means doesn't make for a SNAD except on ebay...

Did you read the condition description, or is that part of your confirmation bias, too? The defintion of "New" is very clear. 12 items removed from their original packaging is not "New." It would also violate Amazon's definition of "New," so you can put away the "except on eBay" trollishness.

You can make whatever narrow argument you want, this is a lazy listing that left the seller wide open for a return/dispute.