eBay

rayandrose · ‎06-27-2023

What is going on @ e-bay? In the past 4 months I have had 3 disputes filed on me "Buyer Doesn't Recognize Charge". Apparently you can buy an item , receive it and then go to you payment institution and file a claim of

not recognizing charge and get your money back. I lost one, the buyer got a full refund and I never got my item back. I won the second their lending institution denied the claim, they got the item the day they filed the dispute. I got one today after I shipped the item this morning. I don't know if they will get their money back or not, but they will receive the item on Friday. I track everything I sell for this reason. We as sellers are usually protected under e-bay's policies, but it still makes for bad business. It makes it easy to scam and not only get and keep the item but they get a full refund if successful. Very Frustrating!

marnotom! · ‎06-27-2023

How or why did you lose the first dispute, if I may be so impertinent to ask?

yuzuha · ‎06-27-2023

@marnotom! wrote:
How or why did you lose the first dispute, if I may be so impertinent to ask?

This is my question too. "Unauthorized Use" chargebacks are pretty much a slam-dunk win for the seller as long as you have tracking showing that you shipped to the address on the order.

itscalledapostingid · ‎06-27-2023

If you ship with tracking to the address on the order you are covered by ebay for that type of payment dispute.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

inhawaii · ‎06-27-2023

@rayandrose wrote:
What is going on @ e-bay?

Why are you blaming ebay?

Ebay is not the one making these disputes, the customer is making these disputes with their credit card company.

The same would happen if you were selling on etsy, amazon or anywhere else.

Just because ebay is notifying you of the dispute does not make them at fault.

One In A Million You - Larry Graham

dbfolks166mt · ‎06-27-2023

As others noted not sure how you lost the first chargeback generally eBay has been handling the "charged not recognized" chargebacks without ever involving the seller other than to notify them. EBay simply provides the sales record to the CC company and the CC company closes out the case.

Some of the eBay purchases are not real clear on buyers CC statements and people have short memories in some cases. EBay purchases are not the only thing that is often difficult to connect when you receive a CC statement.

luckythewinner · ‎06-27-2023

We as sellers are usually protected under e-bay's policies

Usually protected? Apparently your buyers do not file "SNAD" disputes 🤣

It makes it easy to scam and not only get and keep the item but they get a full refund if successful

They can do the same thing with a fraudulent SNAD dispute.

yuzuha · ‎06-27-2023

@dbfolks166mt wrote:
Some of the eBay purchases are not real clear on buyers CC statements and people have short memories in some cases. EBay purchases are not the only thing that is often difficult to connect when you receive a CC statement.

Or it can be something like someone making a purchase and their spouse not recognizing the charge on the statement (I got one that was like that; the buyer apologized for it afterward).

rayandrose · ‎06-27-2023

The buyer got to keep the item and get their money back, I don't know about you but I consider that a loss.

rayandrose · ‎06-27-2023

The buyers institution sided with them and they got their money back and got to keep the item.

pcobra93 · ‎06-27-2023

I would recall the package you just sent and not yet delivered...

rayandrose · ‎06-27-2023

I am not blaming e-bay but I am a seller since 2001 and have seen a lot of non-sense going on on the website.

I know scamming is up in the world but it is beginning to become ridiculous. I guess if I accepted returns I would be dealing with that.

dbfolks166mt · ‎06-27-2023

The buyer got to keep the item and get their money back, I don't know about you but I consider that a loss.

I also consider it to be a loss what I don't understand is how you managed to loose the chargeback in the first place since you provided no details. Did you actually have to respond to the case, did you dispute the chargeback, how did you respond?