eBay

sgtsaunders62 · ‎04-25-2018

I recently sold a small run of comic books to a buyer ( who is a comic book retailer ) and after they were received I got a message from him complaining that the first issue is missing a small chip of paper (1/8 of an inch) on the back cover which he said then significantly reduces the value of the book. I was trying to use the grading terminology that is recognized by comic book community, but I wasn't totally confident about using it and I decided to include whatever defects I did see with the appropriate issues hoping that that would help prospective buyers. The issue in question was described as "NM - back cover does have a small chip of paper missing from bottom" so I would not say that it was not as described. Isn't it his own fault for not reading the lisitng carefully? I've never had this situation happen to me before where a customer did not read the lisitng carefully. What do I do at this point?

emerald40 · ‎04-25-2018

Tell him to open case for SNAD.

Check return for refund box.

Send return label.

And upon receipt of your comic books, not before, refund him.

theposhmermaids · ‎04-25-2018

It sounds like he'll be fishing for a partial refund. I would just have him return all for refund. What does his feedback left for others say?

jonathankirkland · ‎04-25-2018

Tell him to return for full refund. Do not give in to a partial refund.

However, in describing it as "NM" (if that's meant to be "near mint") but then also saying it has a piece missing is contradictory and opened you up to this possibility from a buyer.

No way with even the tiniest bit missing should it described as "near mint".

sgtsaunders62 · ‎04-25-2018

@jonathankirkland wrote:
Tell him to return for full refund. Do not give in to a partial refund.

However, in describing it as "NM" (if that's meant to be "near mint") but then also saying it has a piece missing is contradictory and opened you up to this possibility from a buyer.

No way with even the tiniest bit missing should it described as "near mint".

From what I read, unless where I read it wasn't totally accurate, near mint just meant just that: close to mint but with a minor defect, which I thought ( incorrectly ) would be a missing chip of paper on the back cover. My mistake. I guess I should leave the grading like that up to the professionals and refrain from using it in the future. I wish this comic book retailer had been more careful reading my lisiting though. In any event, I will ask for the comic books back like all have suggested. Thanks.

stuffedshelves · ‎04-26-2018

jonathankirkland · ‎04-26-2018

@stuffedshelves wrote:
@emerald40 wrote:
Tell him to open case for SNAD.

Check return for refund box.
Send return label.

And upon receipt of your comic books, not before, refund him.

Ok, I've never this before. Does his opening up a SNAD somehow work as a strike against me as a seller? Does the SNAD then generate the option to check the "return for refund" box. And finally, does the option to send a return label generated by the SNAD or is that done somewhow and somewhere separately?

As long as you cooperate and ebay doesn't have to step in on your behalf, you will not get a "strike" (known as a "defect" on ebay) against you.

And yes you will be able to have it returned to you. You will have to pay for return shipping. The return label should be auto-genearted once you accept the return.

Also keep in mind that you DO NOT refund until you receive the item back.

monster-deals · ‎04-26-2018

Mile High NM:

All the comics we receive that are in exceptional condition fall into this category. For the most part, they are comics that are unread or were perhaps read once. This is a choice collectible and would meet the standard of the vast majority of collectors. Here are some other specifics:
Tears: Only a very minor (1/8th inch or less) tear might be acceptable.
Corner Bends: Only allowable if hardly noticeable.
Spine Stress Marks: Only allowable if very minor.
Staples: Must be nice and tight, including the centerfold.
Writing: Only small arrival dates are allowed.
Rubber Stamps: Not allowed in this grade.
Tape: No tape of any kind allowed in this grade.
Pieces Missing: In a rare instance, a very minor tip of a corner might have been nicked in the production process. But it must be very minor to qualify as Near Mint.
Fingerprints: When noticeable, they reduce a comic from Near Mint to Very Fine.
Waterstains: Not allowed in this grade.
Browning Paper: In either the interior or exterior, browning usually involves some measure of downgrading. But in a rare instance an otherwise sharp comic might have very light browning and still qualify as Near Mint. This is particularly important when grading old 12-cent comics which have had plenty of time to oxidize. We are pretty picky about browning, however, and only allow this grade when the browning almost undetectable.
Folds: No significant folds or fold lines are allowed in this grade. A very minor fold might pass if it was both very light and only in an outside corner.
Spine Rolling: Not allowed in this grade.
Off-Center Printing: Only allowed if hardly noticeable.
Cover Scuff Marks: Only allowed if hardly noticeable.
When grading for Near Mint, we look for any or all of the above flaws. If more than one of the above allowable flaws appears in the same comic, we almost automatically downgrade to Very Fine. It is our intent to screen comics in this grade to just the best we obtain.